topic Re: call failed in Get Support

call failed

zhaopeng — Wed, 05 Jan 2022 22:18:27 GMT

I can not call in province. They say it need long distance add-on.

Re: call failed

RobertQc — Tue, 16 Feb 2021 21:08:44 GMT

@zhaopeng wrote:
I can not call in province. They say it need long distance add-on.

@zhaopeng

Try adding a 1 before calling

Example if 905-555-1234, try 1-905-555-1234

Re: call failed

RobertQc — Tue, 16 Feb 2021 21:10:09 GMT

@zhaopeng If adding a 1 doesn't work as long as you have minutes left (are not on a limited calling plan) your account may have a provisioning issues where the database of included calling numbers is corrupted, which moderators could fix.

Re: call failed

kb_mv — Tue, 16 Feb 2021 21:26:04 GMT

@zhaopeng If the +1 doesn't work and you need to contact a moderator for help as suggested by @RobertQc see below.....

How to Open a Ticket / Contact Moderators

1. Click Chat Bubble and type "Open Ticket"

2. Click "Contact PM Support"

3. Select "Account Specific Question"

4. Click "No, I Need A Human Now"

5. Select the link "Click Here To Submit A Ticket"

6. This opens a new window. Log in with Community Account NOT your self serve. Follow prompts.