topic Sim Cards Not working in Get Support

Sim Cards Not working

jp1987 — Wed, 05 Jan 2022 22:18:23 GMT

I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returned so I can get my money back?

Thanks

Re: Sim Cards Not working

JoyLuck — Wed, 21 Oct 2020 16:58:14 GMT

@jp1987 wrote:
I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returned so I can get my money back?

Thanks

Is your phone unlocked? Did the activation process go smoothly?

Re: Sim Cards Not working

Triguy — Wed, 21 Oct 2020 16:57:43 GMT

Did you order them from PM ? Did you try to activate them ?

Re: Sim Cards Not working

metropublic — Wed, 21 Oct 2020 16:58:59 GMT

@jp1987 What do you mean when you say they don't work? Do you get an invalid sim number error during activation? Where did you purchase the cards from?

Re: Sim Cards Not working

Anonymous — Wed, 21 Oct 2020 17:01:34 GMT

@jp1987 wrote:
I ordered 2 sim cards a little while back so that when I was ready to switch to public that I would have them. When I got them and tried to use them, they don't work and I've now wasted 20 dollars. How do I get this either up and running or returned so I can get my money back?

Thanks

The ordering and receiving of SIM's does not give you service. You need to also activate them and make an account.

Sounds obvious and of course you probably did but these things have to be asked.

Edit: the account created during ordering the SIM's from here is not an activation account.

Re: Sim Cards Not working

JoyLuck — Wed, 21 Oct 2020 17:02:32 GMT

@jp1987

If you did not activate the sims yet and need assistance, use the live chat with a PM rep and they will assist with your activation:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Sim Cards Not working

gpixel — Wed, 21 Oct 2020 17:03:43 GMT

@jp1987 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "sim rebate/refund"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response