topic Re: Issue Changing plan in Get Support

Issue Changing plan

Seadogjr — Tue, 04 Jan 2022 18:39:10 GMT

i am trying to change my plan however when i topped up with the amount it didnt change the plan at all can i get some assistance please?

Re: Issue Changing plan

Samianauman — Tue, 11 Apr 2017 02:16:31 GMT

When you try to change your plan was your current plan was active

Re: Issue Changing plan

Seadogjr — Tue, 11 Apr 2017 02:17:20 GMT

no it wasn't it needed to be reactivated

Re: Issue Changing plan

Samianauman — Tue, 11 Apr 2017 02:20:08 GMT

That's why u can't make changes I think account have to be active that's why it's didn't make any changes does it showing extra fund on main page of self serve in available fund section

Re: Issue Changing plan

Seadogjr — Tue, 11 Apr 2017 02:20:03 GMT

shows the funds needed for the plan change but wants the old plan amount trying to get this working for my daughter for her trip tomorrow

Re: Issue Changing plan

SD08 — Tue, 11 Apr 2017 02:22:52 GMT

Changing plan on an expired/suspended account can only be done by a moderator. You should send a private message to a moderator with your phone number and the details of the plan you want. How to contact moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Issue Changing plan

Samianauman — Tue, 11 Apr 2017 02:26:16 GMT

Send a private msg to mod along with your phone number and email address with details issue they will manually fix the plan since They have access to your account

Send a msg to @Shazia_K