topic Re: net work not working in Get Support

net work not working

Rica1 — Wed, 05 Jan 2022 22:18:20 GMT

why my phone unable to receive and send messages and calls

Re: net work not working

JoyLuck — Wed, 21 Oct 2020 16:13:49 GMT

@Rica1 wrote:
why my phone unable to receive and send messages and calls

Are you a new customer? Can you give us some more details? Can you log into self service to see your Account Status?

Re: net work not working

hairbag1 — Wed, 21 Oct 2020 16:37:37 GMT

@Rica1 wrote:
why my phone unable to receive and send messages and calls

Many possible causes...but log into your account and confirm you have an ACTIVE plan.

Dial 611 to get plan status.

Re: net work not working

gpixel — Wed, 21 Oct 2020 17:15:37 GMT

@Rica1

login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud.

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "security or identity fraud issue" or "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response