topic Re: Data not working in Get Support

Data not working

Rhonda28 — Wed, 05 Jan 2022 22:18:18 GMT

Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with this network.

Re: Data not working

Anonymous — Wed, 21 Oct 2020 15:58:09 GMT

@Rhonda28 wrote:
Hi there. I just signed up yesterday and I am finding my data will not work. I have followed all of SIMon's instructions to set my APN up but nothing is working. According to the live chat before I signed up they told me my phone was compatible with this network.

Welcome to Public Mobile.

Is this an Android phone or iOS phone?

What is the make/model/submodel?

Sometimes there can be little variations in the APN details on Androids.

Re: Data not working

Staliger — Wed, 21 Oct 2020 16:03:40 GMT

@Rhonda28 Welcome to PM. Did you try restarting your phone / using fly mode / taking out sim for a few mins ?

Re: Data not working

Triguy — Wed, 21 Oct 2020 16:13:02 GMT

Try rebooting your phone. Check your APN settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-do-you-know-if-APN-settings-is-correct/m-p/605186#M124896

Re: Data not working

Helpershelper — Wed, 21 Oct 2020 16:15:10 GMT

@Rhonda28

If you have an iPhone the APN is just isp.mb.com with the username and password fields blank. If your account is in good standing with available funds, then while signed into your self serve visit the link below:

https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/suspend-service/

Try reporting your device as stolen then log out. Log back in and reactive your service.

Re: Data not working

Rhonda28 — Wed, 21 Oct 2020 16:22:45 GMT

Android. LG G5

Re: Data not working

Rhonda28 — Wed, 21 Oct 2020 16:30:04 GMT

Yes I restarted it. Not familiar with "fly mode".

Re: Data not working

Rhonda28 — Wed, 21 Oct 2020 16:31:27 GMT

I have rebooted it. Set APN sings with the Simon robot.

Re: Data not working

shilparamamurth — Wed, 21 Oct 2020 16:33:20 GMT

I had the same issue when I joined a few months back. A restart did the trick for ne

Re: Data not working

Anonymous — Wed, 21 Oct 2020 16:48:25 GMT

@Rhonda28 wrote:
Android. LG G5

LG's are known to often need some resets. Even down to a full factory reset. Back up data that you want to keep before that of course.

But start with resetting network settings.

Re: Data not working

Rhonda28 — Wed, 21 Oct 2020 17:07:52 GMT

I reset my network settings twice. No luck.

Re: Data not working

Rhonda28 — Wed, 21 Oct 2020 17:13:32 GMT

You mean just restarting your phone? I've done that about 6 times now. Still nothing.

Re: Data not working

computergeek541 — Wed, 21 Oct 2020 21:03:55 GMT

@Rhonda28 wrote:
You mean just restarting your phone? I've done that about 6 times now. Still nothing.

We're talking about a factory reset. This is a software problem on many LG phones. If you end up needing to do that, back anything up you wish to keep but a factory reset will delete everything.

Re: Data not working

gpixel — Thu, 22 Oct 2020 07:50:36 GMT

@Rhonda28 if there are any extra APN settings stored on the phone, try deleting all of them and reset the main APN to default. then do a network reset and restart

Re: Data not working

Rhonda28 — Mon, 26 Oct 2020 14:19:25 GMT

Thank you.