topic Re: Adding minutes to phone in Get Support

Adding minutes to phone

JMT — Wed, 05 Jan 2022 22:17:52 GMT

Hello is there anyone else not able to add minutes to there phone to

I can’t add minutes to my phone all day I got minutes from 2 different places

I need help please

Re: Adding minutes to phone

JoyLuck — Tue, 20 Oct 2020 04:30:45 GMT

@JMT wrote:
Hello is there anyone else not able to add minutes to there phone to

I can’t add minutes to my phone all day I got minutes from 2 different places

I need help please

Could you give us more details?

Are you trying to purchase an add-on?

Are you trying to change plans?

Are you on a limited plan and need more minutes?

Re: Adding minutes to phone

popping — Tue, 20 Oct 2020 04:31:35 GMT

@JMT wrote:
Hello is there anyone else not able to add minutes to there phone to

I can’t add minutes to my phone all day I got minutes from 2 different places

I need help please

Buying add-on is a 2 step process:

1. Add enough fund to your account to purchase the add-on.

2. Buy the add-on you want with the available fund fund in your account.

Re: Adding minutes to phone

Jb456 — Tue, 20 Oct 2020 04:32:46 GMT

So you bought a voucher? Are you certain it is a Public Mobile voucher and not something like PC Mobile?

How are you trying to add it?

Have you tried both ways? Dialing 611 and logging into your account clicking make a payment?

Where did you get the voucher? From a gas station / corner store? Or is it a top up card?

Some printout vouchers become active within minutes ,15, 30 or an hour. Other top up card may be 24 hours.

Let us know.

Re: Adding minutes to phone

Jb456 — Tue, 20 Oct 2020 04:34:08 GMT

@popping @JoyLuck I think he means voucher. His last line was "got minutes from 2 different places"

But we'll see 🙂

Re: Adding minutes to phone

computergeek541 — Tue, 20 Oct 2020 04:38:26 GMT

@JMT wrote:
Hello is there anyone else not able to add minutes to there phone to

I can’t add minutes to my phone all day I got minutes from 2 different places

I need help please

Adding funds from a voucher to your Public Mobile account do not give more minutes if you're ran out on a plan that includes a limited amount of minutes. To do that, you would need to either ask the moderators to renew your plan early or purchase the 500 minutes for $5 add-on.