topic Re: Call forwarding set up in Get Support

Call forwarding set up

Cheryl21 — Wed, 05 Jan 2022 22:17:39 GMT

Hello,

I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.

When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sorry, talk is not included in your current plan”.

thanks!

Re: Call forwarding set up

Anonymous — Mon, 19 Oct 2020 19:07:27 GMT

@Cheryl21 wrote:
Hello,

I have an unlimited Canada-wide talk plan and I’d like to use call forwarding over the next month or so. It is to a Canadian number.
When I follow the prompt on this help page to turn on unconditional call forwarding I get the message that “sorry, talk is not included in your current plan”.

thanks!

Try it with a 1 in front.

*21*11234567890#

Re: Call forwarding set up

Cheryl21 — Mon, 19 Oct 2020 19:12:41 GMT

Good idea, thanks.

Tried it and still getting the same error message.

Re: Call forwarding set up

Anonymous — Mon, 19 Oct 2020 19:37:44 GMT

@Cheryl21 wrote:
Good idea, thanks.
Tried it and still getting the same error message.

Can you otherwise normally call that number? Are you sure it's a fully Canadian number and not some trick number to reach the states or something?

Re: Call forwarding set up

geopublic — Mon, 19 Oct 2020 19:45:48 GMT

@Cheryl21 Enter #21# send first then try

*21*area code numbet# send.

Make sure assisted dialer setting is turned on.

Re: Call forwarding set up

gpixel — Mon, 19 Oct 2020 19:46:03 GMT

@Cheryl21 open your phone dialer app and go into its settings. try to forward your calls through there

Re: Call forwarding set up

Cheryl21 — Mon, 19 Oct 2020 19:51:17 GMT

Thank you, that worked!

Re: Call forwarding set up

Cheryl21 — Mon, 19 Oct 2020 19:52:47 GMT

Thanks, #21# got me a message that it had been turned off, but *21* still wouldn’t turn it on. Turning it on in my phone settings worked. Hoping that will continue to work when my phone is out of service (travelling outside Canada/US)

Re: Call forwarding set up

Vstj33 — Sat, 14 Nov 2020 16:30:49 GMT

Hi, does the call forwarding work to a canadian number when I go out of North America? I see the fwd settings are applied at device level but not sure its done in the Public mobile database

Re: Call forwarding set up

Dunkman — Sat, 14 Nov 2020 16:34:28 GMT

@Vstj33 wrote:
Hi, does the call forwarding work to a canadian number when I go out of North America? I see the fwd settings are applied at device level but not sure its done in the Public mobile database

@Vstj33

No. Unless you leave your PM SIM card in a working phone in Canada.

Re: Call forwarding set up

computergeek541 — Sat, 14 Nov 2020 21:58:59 GMT

@Vstj33 wrote:
Hi, does the call forwarding work to a canadian number when I go out of North America? I see the fwd settings are applied at device level but not sure its done in the Public mobile database

While the user sets up call forwarding by using a device, the forwarding itself is done at the network level. If the call forwarding has already been set, it doesn't matter where you currently are.