topic Forgot username in Get Support

Forgot username

levitompkins23 — Wed, 05 Jan 2022 22:17:34 GMT

I need to speak to someone because the only info i have is my phone number. I have forgotten my username and I cannot log in.

Re: Forgot username

JK8 — Mon, 15 Feb 2021 17:49:49 GMT

@levitompkins23 wrote:
I need to speak to someone because the only info i have is my phone number. I have forgotten my username and I cannot log in.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot username

Anonymous — Mon, 15 Feb 2021 17:49:22 GMT

@levitompkins23 : Did you activate in a store? Or yourself online? If in store did you set up the self-serve account?

Look in all your inboxes for the Welcome email from when you activated. That email address is your login username. Then try the Forgot your password? link.

If you activated in store and you didn't set up the self-serve account then you can create the self-serve account by clicking on My Account in the upper right and then on the right side click create account.

Re: Forgot username

TheGx — Mon, 15 Feb 2021 19:56:15 GMT

@levitompkins23 :If your community email same as your self serve email, you can check it by clicking on your avatar icon in top right corner.

Re: Forgot username

computergeek541 — Tue, 16 Feb 2021 18:51:30 GMT