topic Suspended account in Get Support

Suspended account

Alucas — Wed, 05 Jan 2022 22:17:31 GMT

I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

Re: Suspended account

hairbag1 — Mon, 19 Oct 2020 15:53:54 GMT

@Alucas...

dial 611 to find the status of your account.

Re: Suspended account

Alucas — Mon, 19 Oct 2020 15:56:19 GMT

Thanks Checked online it says paid yesterday but tried using today and saying account suspended, if its paid how can they suspend it

Re: Suspended account

kb_mv — Mon, 19 Oct 2020 15:56:40 GMT

@Alucas wrote:
I'm on auto pay, payment came out yesterday but my account got suspended, very frustrating can someone please help.

@Alucas Is everything is working normally? Other than that message ?

Re: Suspended account

Triguy — Mon, 19 Oct 2020 16:00:15 GMT

Does your service work ? If not the try the following:

Try making a manual payment of a $1. Also try making your phone lost then wait 5 minutes and mark it found. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

Re: Suspended account

Alucas — Mon, 19 Oct 2020 15:59:16 GMT

Yes the phone itself is shes able to get on wifi and watch videos etc

Re: Suspended account

Alucas — Mon, 19 Oct 2020 15:59:42 GMT

Cant text or call

Re: Suspended account

Triguy — Mon, 19 Oct 2020 16:15:19 GMT

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Suspended account

gpixel — Mon, 19 Oct 2020 16:33:43 GMT

@Alucas

remove the sim and restart your device, then reinstall the sim.
login to your self serve and click the "reactivate" button

@LurganIeUk