topic Re: Payment in Get Support

Payment

Svallery — Wed, 05 Jan 2022 22:17:26 GMT

Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.

Help!!!

Re: Payment

JoyLuck — Mon, 19 Oct 2020 04:10:15 GMT

@Svallery wrote:
Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.
Help!!!

Were you expecting the $2 autopay reward and $10 referral credit at activation? Did you just sign up with PM? Those will be used on your first renewal. In fact you will receive $4 autopay reward on your first renewal and all subsequent renewals will be $2 autopay reward.

Re: Payment

geopublic — Mon, 19 Oct 2020 04:51:05 GMT

@Svallery During activation you will get charged the full plan rate. The $10 referral credit + $2 + $2 Auto-Pay credit will get applied during your second plan renewal.

Re: Payment

popping — Mon, 19 Oct 2020 05:18:20 GMT

@Svallery wrote:
Why wasn't the reward deducted from the bill. I had $12 credit but they should have only taken $38. Instead took $50.
Help!!!

What do you mean by $12 credit?

1. $12 credit means $12 available fund,

PM server should use the available fund first to pay for your renewal.

2. $12 credit means $12 rewards:

PM always want full plan price under the following conditions:

a. if you change plan in mid cycle

b. if you pay to reactivate your plan after suspension.

c. new activation

@Svallery

PM want full plan price $50 from you under what condition?

Re: Payment

Blaney12 — Mon, 19 Oct 2020 14:34:27 GMT

I didn't receive my auto pay or refer-a-friend rewards on my third month of activation. I received the $10 discount and auto pay rewards for my first month renewal; however this month I paid the full price. I thought I would receive the full rewards each and every month.

Re: Payment

popping — Mon, 19 Oct 2020 14:52:27 GMT

@Blaney12

The $10 refer-a-friend credit is a one time bonus and not recurring every billing cycle. You should get the $2 autopsy credit every renewal as long as the autopay is enabled. Please note that there is sales tax added to you cc transaction.

Re: Payment

treefrog — Tue, 20 Oct 2020 18:33:50 GMT

@Blaney12

If you didn't get your auto-pay reward you should contact the moderators to have them add it to your account.