topic Re: Phone line network down in Get Support

Phone line network down

Raymondkwong — Wed, 05 Jan 2022 22:16:58 GMT

My phone can't dial out or receiving. No service two days.

Re: Phone line network down

computergeek541 — Sun, 18 Oct 2020 00:33:46 GMT

@Raymondkwong wrote:
My phone can't dial out or receiving. No service two days.

Did you recently go through the plan renewal process? Is data and text messaging working?

Re: Phone line network down

Helpershelper — Sun, 18 Oct 2020 00:44:03 GMT

@Raymondkwong

I can understand your frustration with this. The Telus cell network is currently up, so it looks like we’ll have to troubleshoot your phone. Can you first check to see if your plan is active with available funds:

https://selfserve.publicmobile.ca/Overview/

If it does have funds and your plans active, then try these first steps if you own an Apple device:

Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.

Update iOS by going to Settings > General, then tap Software Update.

Next, try removing the SIM card, then reinsert it. If that doesn’t fix it

If that doesn’t work, try resetting your network settings. Go to Settings > General > Reset > Reset Network Settings.

Re: Phone line network down

popping — Sun, 18 Oct 2020 00:49:28 GMT

@Raymondkwong wrote:
My phone can't dial out or receiving. No service two days.

If your account status is expired or suspended, add fund to your account and click the reactivate current plan link to get your phone working again.

If you account status is active, how is data or send/receive text message?

If nothing is working, test your PM SIM card in another working phone to determine whether the issue is due to PM provision or phone hardware problem.

Re: Phone line network down

Staliger — Sun, 18 Oct 2020 01:29:59 GMT

@Raymondkwong Is your account Active is self-service? Did you try restarting your phone / using airplane mode? Can you try the sim in another device to check?

Re: Phone line network down

esjliv — Sun, 18 Oct 2020 14:20:16 GMT

@Raymondkwong wrote:
My phone can't dial out or receiving. No service two days.

Please make sure you were not SIM-Jacked before we trouble shoot further.

When you check your SELF SERVE account does your the 4 digits listed there match the last four digits of your SIM in your phone?

You can find this under "Change Sim Card" on your Overview account: