topic Re: SIM CARD STOLEN in Get Support

SIM CARD STOLEN

mohbach — Wed, 05 Jan 2022 22:16:40 GMT

I'm a bell customer

xxxxxxxxxxxxxx

My SIM card was stolen yesterday and transferred to Public mobile with the name of xxxxxxxxxxxxxxxxxx

please cancel this number in your systems

edited by computergeek541: phone number removed

Re: SIM CARD STOLEN

mohbach — Sat, 17 Oct 2020 15:22:40 GMT

xxxxxxxxxxxxxxxxxxxxx

Re: SIM CARD STOLEN

computergeek541 — Sat, 17 Oct 2020 20:02:28 GMT

@mohbach wrote:
I'm a bell customer
xxxxxxxxxxxxxx
My SIM card was stolen yesterday and transferred to Public mobile with the name of xxxxxxxxxxxxxxxxxx
please cancel this number in your systems

You need to be contacting Bell Mobility customer service to fix this. They are responsible for fixing this and you shouldn't need to do the legwork to contact a company that you have no businesss relationship with.

Re: SIM CARD STOLEN

mohbach — Sat, 17 Oct 2020 15:30:04 GMT

already done

they are trying to get back this number

they told me to contact you to cancel the number

Re: SIM CARD STOLEN

computergeek541 — Sat, 17 Oct 2020 20:02:52 GMT

@mohbach wrote:
already done
they are trying to get back this number
they told me to contact you to cancel the number

I don't work for Public Mobile. It's Bell's job to fix this and make all necesssary contact with Public Mobile. Carriers have systems and policies in place to handle stolen phone number situations and can reverse the process.

Re: SIM CARD STOLEN

will13am — Sat, 17 Oct 2020 15:39:05 GMT

@mohbach wrote:
already done
they are trying to get back this number
they told me to contact you to cancel the number

The way things work is that Bell should be able to port your phone number back which closed the account on this end. Nothing needs to be done here. Just get Bell to do their thing. That said, if you were to be able to get Public Mobile to cancel the account with your phone number, you will end up losing your phone number.

Re: SIM CARD STOLEN

geopublic — Sat, 17 Oct 2020 15:57:29 GMT

@mohbach From the sounds of it you were sim jacked. If that is the case only Bell can get your number back. If it would be that easy to cancel an account by posting in a public forum then we would all be in trouble.

Hopefully you have contacted your banks, credit card companies and other online providers and ask them to freeze your accounts until you get your number back.

Re: SIM CARD STOLEN

LurganIeUk — Sat, 17 Oct 2020 16:11:21 GMT

Contact the Bell fraud department. I wish you luck as any experience I have had with them has been a horrible one!

Re: SIM CARD STOLEN

popping — Sat, 17 Oct 2020 16:17:05 GMT

@mohbach wrote:
already done
they are trying to get back this number
they told me to contact you to cancel the number

A bad guy had SIMjacked your Bell account in order to pass the check by your bank 2FA authentication. You should contact your bank(s) ASAP as well as Bell to call transfer your Bell number back to your Bell account. Make sure to mention "your account was SIMjacked. If Bell is still insist on your contact PM, ask to talk to a manager and say your number was SIMjacked.

Good luck.