topic Re: unable to change APN in Get Support

Re: unable to change APN

capebreton1 — Wed, 05 Jan 2022 22:16:38 GMT

My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?

Re: unable to change APN

kb_mv — Sat, 17 Oct 2020 13:13:31 GMT

@capebreton1 wrote:
My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?

@capebreton1 Why don't you start a new topic and ask this question. Your post isn't related to the thread you piggy backed on.

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/Discussions

Re: unable to change APN

computergeek541 — Sat, 17 Oct 2020 20:03:37 GMT

@capebreton1 wrote:
My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?

Are you on a $10 or $15 plan with a limited number of minutes? If so, you may have ran out.

Re: unable to change APN

geopublic — Sat, 17 Oct 2020 21:24:52 GMT

@capebreton1 It's a known fact that Auto-Pay will fail on occasion. Hopefully Public fixes the issues soon. To confirm dial 611 from your account. If your account is not active try reactivating it to get up and running again.

If it's still an issue hit the ? bottom of your screen to submit a ticket and ask them to fix it. In the meantime you can also purchase a voucher to get up and running.