topic cannot make a payment in Get Support

cannot make a payment

4siu — Tue, 04 Jan 2022 18:38:52 GMT

Maintenace is on 9th April but I can't view my plan details and make a payment today. Since my plan is due on 10th April, need to recharge before by due date, please help!!

Re: cannot make a payment

MarieHelene_L — Sat, 08 Apr 2017 15:41:43 GMT

Hey @4siu,

I'm sorry to hear you're not able to access your self-serve account 😕

Could you please send me a private message with your phone number? I'll gladly look into it for you 🙂

Thanks,

Marie

Re: cannot make a payment

4siu — Sun, 16 Apr 2017 14:56:27 GMT

Thanks for Maria. Problem solved.

Re: cannot make a payment

bhluxton — Sun, 30 Jul 2017 21:49:29 GMT

Heyo

I managed to time my credit card overbalance with my Public Mobile payment. Now that I have paid spoken to my visa provider, I have not been able to make a payment on the payment page of the website. This is the message that I get.

Unable to process this transaction.
Sorry, we are unable to verify your credit card

Please help. I could really use my cell phone right now!