topic Re: Phone number transfer in Get Support

Phone number transfer

Joannepompu — Wed, 05 Jan 2022 22:16:21 GMT

I have just transferred from Telus to Public Mobile and requested a porting of my Telus phone number to Public Mobile. When will this happen?

Re: Phone number transfer

JK8 — Sun, 14 Feb 2021 01:17:53 GMT

@Joannepompu wrote:
I have just transferred from Telus to Public Mobile and requested a porting of my Telus phone number to Public Mobile. When will this happen?

Here is the HDI on porting. Should take a couple of hours.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Phone number transfer

HALIMACS — Sun, 14 Feb 2021 01:17:47 GMT

@Joannepompu

Please reach out to our Moderator team here in order to transfer your old number to Public Mobile

Re: Phone number transfer

will13am — Sun, 14 Feb 2021 01:18:18 GMT

@Joannepompu , this is the process for transferring your phone number.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Phone number transfer

hTideGnow — Sun, 14 Feb 2021 04:45:51 GMT

you just requested a transfer from Telus to PM.. did you mean you just message the Mod or the Mod already acknowledged the request and said they submitted?

If Mod acknowledged and started the process.. it should be done within 2 or 4 hours..

but If you just send Mod a message requesting transfer, then it might take as much as 48 hours for them to reply (although it could be quicker).. and depends if you have provided them all the information, it might be more back and forth message