topic Re: Service in Get Support

Service

AdamLove — Wed, 05 Jan 2022 22:16:19 GMT

I'm locked out of my account and forgot my answer to my question

Re: Service

HALIMACS — Sun, 14 Feb 2021 00:24:30 GMT

Contact Moderators. (they are Public Mobile customer service)

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Service

will13am — Sun, 14 Feb 2021 00:24:27 GMT

@AdamLove , if you are unable to get into your account, click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.