topic Re: LOCKED OUT HELP! in Get Support

LOCKED OUT HELP!

jagajit707 — Wed, 05 Jan 2022 22:16:16 GMT

my public mobile account needed to be topped up

I purchased a koodoo pin in rror and kept trying it which didn't work of course

now I got the proper PIIN and it won't accept what do I do ?

Re: LOCKED OUT HELP!

JoyLuck — Fri, 16 Oct 2020 20:53:37 GMT

@jagajit707 wrote:
my public mobile account needed to be topped up
I purchased a koodoo pin in rror and kept trying it which didn't work of course
now I got the proper PIIN and it won't accept what do I do ?

Try calling 611 to add the voucher. Sometimes it takes up to 24 hours from the purchase time for the voucher to become active.

If after 24 hours it is still not working contact a moderator.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: LOCKED OUT HELP!

popping — Fri, 16 Oct 2020 20:54:46 GMT

@jagajit707 wrote:
my public mobile account needed to be topped up
I purchased a koodoo pin in rror and kept trying it which didn't work of course
now I got the proper PIIN and it won't accept what do I do ?

If you purchase a PM topup voucher, try again in couple of hours. There is delay depending on how and when the store activate the voucher.

Re: LOCKED OUT HELP!

jagajit707 — Fri, 16 Oct 2020 20:58:25 GMT

yes tried to wait as well still no help

Re: LOCKED OUT HELP!

popping — Fri, 16 Oct 2020 21:02:21 GMT

@jagajit707 wrote:
yes tried to wait as well still no help

You can create a support ticket to get moderator to determine what is the issue as suggested by @JoyLuck above.

Re: LOCKED OUT HELP!

RosieR — Fri, 16 Oct 2020 21:15:28 GMT

@jagajit707 wrote:
my public mobile account needed to be topped up
I purchased a koodoo pin in rror and kept trying it which didn't work of course
now I got the proper PIIN and it won't accept what do I do ?

Hi @jagajit707 I hope you were able to top up your account through 611, as suggested above by @JoyLuck .

Your title says you are Locked out of your account. Try the Forgot Your Password.

You will need the email you use as username, security question answer, and then confirmation of your email (PM will send you an email to confirm that that is your email).

Best wishes!