topic Re: Puk Pin in Get Support

Puk Pin

PurpLeGanG07 — Wed, 05 Jan 2022 22:16:14 GMT

How or where can I get a puk pin.?

Re: Puk Pin

computergeek541 — Sat, 13 Feb 2021 21:02:40 GMT

@PurpLeGanG07 wrote:
How or where can I get a puk pin.?

Do you need the PUK or the PIN? The PUK is needed after the PIN has been entered incorrectly a bunch of times.

Also, what's the exact messages that your phone is showing? If the phone is saying something such as "PIN blocked. Enter Master Unlock Code" or "SIM Network Unlock PUK", your phone is locked to another carrier. Only the carrier that the phone is locked to or the manufactuer can help you with this.

If you need the PIN that is used for security of your SIM card, that's 1234 unless you changed it before. If you need the PUK for SIM card, you'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Puk Pin

Dunkman — Sat, 13 Feb 2021 21:03:13 GMT

@PurpLeGanG07

Can you provide the details surrounding your request? There are a few codes that can be needed depending on your situation.

Is your phone locked to previous carrier?

Re: Puk Pin

HALIMACS — Sat, 13 Feb 2021 21:14:06 GMT

Here's how to determine what you need, @PurpLeGanG07

Type "need PUK" in small bubble in bottom right, follow the precise instructions based on results supplied, selecting the response which describes what you're getting.

It will direct you to where/how to resolve.

Re: Puk Pin

Triguy — Sat, 13 Feb 2021 22:17:52 GMT

Here is an explanation by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.