topic top up question in Get Support

Re: top up question

JoyLuck — Fri, 16 Oct 2020 20:40:43 GMT

@jodypanda52 wrote:
I didn’t set for automatically top up, but why my account have $35 available funds? Do I need to top up before my expired date? How do I know is my account automatically top up or not?

Are you on autopay? If not, you need to top up your account before the renewal date.

Look at your transaction history in self service to see where the funds came from.

You know you are on autopay if you see the following in self service:

Re: top up question

popping — Fri, 16 Oct 2020 20:43:33 GMT

@jodypanda52 wrote:
I didn’t set for automatically top up, but why my account have $35 available funds? Do I need to top up before my expired date? How do I know is my account automatically top up or not?

If you plan is $35 or less, your account will be renewed on your next renewal date. PM server will use your available fund first before taking money from your autopay cc.

For reason why your have $35 available in your account, did you activated your plan with second month free promo?

Re: top up question

Helpershelper — Fri, 16 Oct 2020 21:25:56 GMT

@jodypanda52

It might be loyalty credits; I would advise you check the link below to get a summer of your credits.

https://selfserve.publicmobile.ca/Overview/payment/Payment-History/