topic Re: Switching companies in Get Support

Switching companies

Joycelpittman49 — Wed, 05 Jan 2022 22:16:08 GMT

I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to a moderator.

Re: Switching companies

TheGx — Sat, 13 Feb 2021 18:18:21 GMT

@Joycelpittman49 :To contact the moderator team click the envelope button in to right corner and address it to moderator team.

Re: Switching companies

Triguy — Sat, 13 Feb 2021 18:18:28 GMT

Use this link to send a private message to the moderators: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching companies

TheGx — Sat, 13 Feb 2021 18:21:47 GMT

@Joycelpittman49 :Here is link for thread about transferring number

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Also, only the moderators work for Public Mobile, everyone else here relying to your thread are customers like you.

Re: Switching companies

computergeek541 — Sat, 13 Feb 2021 18:25:08 GMT

@TheGx wrote:
@Joycelpittman49 :To contact the moderator team click the envelope button in to right corner and address it to moderator team.

Doing it this way will result in slower service. SIMon should be used for tickets whenever possible.

Re: Switching companies

computergeek541 — Sat, 13 Feb 2021 18:24:38 GMT

@Joycelpittman49 wrote:
I received a message saying you were having trouble transferring my number. Said I entered an incorrect ESN number and that someone would contact me shortly. That was over 4 hours ago. I've tried the virtual assistant, but it asked me to reach out to a moderator.

When you're there, please type in "port request".

Re: Switching companies

will13am — Sat, 13 Feb 2021 18:42:46 GMT

@Joycelpittman49 , this is the official help article on number transfer.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection