topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

Juliane — Wed, 05 Jan 2022 22:15:54 GMT

when I try to request my old phone number it says error and I need to login again and again.

What to do ??

Re: Transferring or Changing your Phone Number

softech — Mon, 08 Feb 2021 16:59:36 GMT

... Glad this one comes back.. for some reason, the one from 2 weeks ago was deleted.

If there is issue during Porting, is there still a phone number to call?

Re: Transferring or Changing your Phone Number

Dunkman — Sat, 13 Feb 2021 00:39:34 GMT

@Juliane wrote:
when I try to request my old phone number it says error and I need to login again and again.
What to do ??

@Juliane

More details would be helpful. Did you already activate a new temporary PM number? Or are you activating a new SIM card/porting at same time? Your old number is from what company?

The website can be finicky. You could try clearing cache, incognito mode or different web browser.

Re: Transferring or Changing your Phone Number

BKNS27 — Sat, 13 Feb 2021 01:27:55 GMT

@Juliane What carrier are you porting your old number from?

If it is from Telus or Koodo, a request to a mediator is required.

Other carriers, you will have to wait for a confirmation text that you are porting over to another carrier...keep the old SIM in the phone for the text to come in.

Re: Transferring or Changing your Phone Number

Norm12 — Sat, 13 Feb 2021 01:29:38 GMT

Thanks decided to keep the new number

Re: Transferring or Changing your Phone Number

HALIMACS — Sat, 13 Feb 2021 04:00:39 GMT

@Norm12

If you should decide to go ahead with porting over your old number (presuming it's still available to be ported) or otherwise changing your number, here's the complete guide:

Port Fraud Protection (publicmobile.ca)

Re: Transferring or Changing your Phone Number

Nezgar — Sat, 13 Feb 2021 04:45:05 GMT

@Juliane wrote:
when I try to request my old phone number it says error and I need to login again and again. What to do ??

I've seen the issue describe myself in the self-serve portal - sometimes clicking the "Change Number" link just signs you out to the login page again. It just seemed to be a temporary glitch as it worked fine the next day for me.