topic Mobile Data Connection keeps dropping in Get Support

Mobile Data Connection keeps dropping

PDub — Wed, 05 Jan 2022 22:15:48 GMT

In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings. This is an iPhone 6s iOS 13.7.

Thanks.

Re: Mobile Data Connection keeps dropping

popping — Thu, 15 Oct 2020 21:21:08 GMT

@PDub wrote:
In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings. This is an iPhone 6s iOS 13.7.
Thanks.

Use your PM SIM on another known working phone. This will determine whether the issue is your phone or PM account setup.

If your PM SIM card works in another phone, it is your phone problem.

If you PM SIM card does not work with another phone, it is PM account problem.

Re: Mobile Data Connection keeps dropping

Helpershelper — Thu, 15 Oct 2020 21:21:47 GMT

@PDub

I can understand your frustration with this. The network looks good from here, no outages. You can see real time outage information here:

https://www.telus.com/en/on/outages

If you’re in an area with poor reception you can try Cloudflare WARP and see if you notice improvements:

https://play.google.com/store/apps/details?id=com.cloudflare.onedotonedotonedotone

https://apps.apple.com/us/app/1-1-1-1-faster-internet/id1423538627

https://blog.cloudflare.com/1111-warp-better-vpn/

I would also make sure your phone’s OS is up to date.

Re: Mobile Data Connection keeps dropping

gpixel — Thu, 15 Oct 2020 21:23:31 GMT

@PDub what plan are you currently on? can you login to your self serve account and check to see if you have any data remaining. if you don't see any data fields under "overview", you've most likely used it all up

Re: Mobile Data Connection keeps dropping

popping — Thu, 15 Oct 2020 21:24:21 GMT

@PDub

Check your iPhone for update.

If yes, update it or connect your iPhone to a computer running iTune to update and download the PM specific carrier file to configure your APN.

Re: Mobile Data Connection keeps dropping

RosieR — Thu, 15 Oct 2020 22:07:13 GMT

@PDub wrote:
In the past few days I've had problems accessing mobile data and that's never been a problem before. Is it possible this is a PM issue? Are there any steps I should take to make sure this isn't a provider issue? I have already reset network settings. This is an iPhone 6s iOS 13.7.
Thanks.

Hi @PDub it seems that Apple’s iOS 13.7 could have a tremendous impact on your iPhone 6s or iPhone 6s Plus’ performance. Check out this link https://www.gottabemobile.com/8-things-to-know-about-the-iphone-6s-ios-13-update/

Also check out iOS 13.7 Problems here https://www.gottabemobile.com/ios-13-problems-5-things-you-need-to-know/ "As of right now, it’s unclear if the iOS 13.7 update fixes the issue. In the meantime, it looks like turning off Background App Refresh in Settings could help."