topic Re: Email account is not linked to my account so I am locked out???? in Get Support

Email account is not linked to my account so I am locked out????

braydenmartinbu — Wed, 05 Jan 2022 22:15:45 GMT

When creating my account initially I must've entered in my email wrong. I am trying to recover the password or email address that was used and there is no way to get help? Just trying to log in so I can change my credit card on my account.

Re: Email account is not linked to my account so I am locked out????

JK8 — Fri, 12 Feb 2021 23:29:22 GMT

@braydenmartinbu wrote:
When creating my account initially I must've entered in my email wrong. I am trying to recover the password or email address that was used and there is no way to get help? Just trying to log in so I can change my credit card on my account.

Contact a Public Mobile moderator for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Email account is not linked to my account so I am locked out????

RossN — Fri, 12 Feb 2021 23:30:07 GMT

@braydenmartinbu wrote:
When creating my account initially I must've entered in my email wrong. I am trying to recover the password or email address that was used and there is no way to get help? Just trying to log in so I can change my credit card on my account.

@braydenmartinbu

you need to contact a moderator to help you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also send a private message to the Moderators by clicking here.

Re: Email account is not linked to my account so I am locked out????

HALIMACS — Fri, 12 Feb 2021 23:53:11 GMT

I might recommend this, @braydenmartinbu

Click your Community avatar upper right corner, select My Profile.

Your Community e-mail address should be showing there - could it be that one? Worth a shot.

Re: Email account is not linked to my account so I am locked out????

will13am — Sat, 13 Feb 2021 00:01:34 GMT

@braydenmartinbu , do you keep your old emails? If so, go through them and see if there is a welcome email from Public Mobile. That would confirm the email that was used for the self serve account.