topic Re: Sim Card not received in Get Support

Sim Card not received

rrmoledina — Wed, 05 Jan 2022 22:15:38 GMT

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx.

Transaction ID
9JY1030xxxxxxxxxxxxx

Transaction date
28-Jan-2021 17:27:01 GMT-05:00

Invoice ID
c18967068xxxxxxxxx

Edit by Dunkman: removed personal information

Re: Sim Card not received

Gunner123 — Fri, 12 Feb 2021 23:22:29 GMT

@rrmoledina wrote:
Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you

@rrmoledina hi unfortunately shipping is delayed due to the pandemic 3 weeks seem to be the normal time lately also you are on a public website please remove your personal info by clicking the 3 dots top right corner to edit post

Re: Sim Card not received

HALIMACS — Fri, 12 Feb 2021 23:22:25 GMT

See the following info on delivery service with Public Mobile:

Courier Delays - Community (publicmobile.ca)

Re: Sim Card not received

BKNS27 — Fri, 12 Feb 2021 23:48:15 GMT

@Dunkman 👍 good work for removing critical information.

Re: Sim Card not received

stevenanto — Sun, 14 Feb 2021 11:07:26 GMT

If you want it quicker it might be best to get from amazon, if you have prime it might be even faster.

Re: Sim Card not received

rrmoledina — Fri, 19 Feb 2021 18:33:51 GMT

Hello would you please can check my status i am still waiting for sim which i have ordered on Jan- 28-20 please see the following details of my order. Thanks

XXXXXX XXXXXXX XXXXXXXXXXX®

MasterCard Credit Card x-XXX

You'll see "PAYPAL *PUBLICMOB" on your card statement.

$10.50

Transaction ID XXXXXXXXXXXXXXX

Edit by Dunkman: removed personal information

Re: Sim Card not received

Triguy — Fri, 19 Feb 2021 17:57:20 GMT

You should remove any personal information by clicking on the three dots on the top right corner.

There have been delays and it can take up to three weeks for delivery. If you need the sim right away then you might want to purchase one from a local retailer. If you are in the GTA, Canadian Cell Supplies offers local pickup.

Re: Sim Card not received

RosieR — Fri, 19 Feb 2021 18:12:30 GMT

@rrmoledina wrote:
Hello would you please can check my status i am still waiting for sim which i have ordered on Jan- 28-20 please see the following details of my order. Thanks

XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX

Hi @rrmoledina please click the 3 dots on top right of your post and remove the personal information on your post as this is a public forum and we don't need the details of your order.

I'm sure you meant that you ordered your sim card on Jan 28, 2021, yes? You should receive your sim card anytime now. Because of Covid-19, delivery takes much longer than before.

Welcome to Public Mobile

RosieR

Tagging oracle @Dunkman - OP reposted her personal information. May I suggest that you just X-out the personal information so the OP could understand it.

Re: Sim Card not received

Luddite — Tue, 23 Feb 2021 18:44:10 GMT

@Gunner123 wrote:
@rrmoledina wrote:
Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you

@rrmoledina hi unfortunately shipping is delayed due to the pandemic 3 weeks seem to be the normal time lately also you are on a public website please remove your personal info by clicking the 3 dots top right corner to edit post

Based on my personal experience this very long deliver is unique to PM's process. My personal delivery times:

Amazon.ca: 3-7 days
Fongo SIM via fedex: 3 days
1st class mail across Canada: 7 days
Hudson Bay: 3 days

Ergo don't purchase from the PM website.