topic Re: 1G Add-on - removing in Get Support

1G Add-on

dyoo8 — Tue, 04 Jan 2022 18:38:42 GMT

Hi!

I added 1G to my plan (ends Apr 18) because I used all my data. However, it is not showing up in my account. It's been about 4 business days.

Help?

Re: 1G Add-on

xCameron94x — Thu, 06 Apr 2017 19:46:05 GMT

do you have any funds in your account? I've seen posts lately about people selecting an add on, but the add on never activates, but they have funds available, so then they re add it. Complicated right?

Re: 1G Add-on

CaNuCk07 — Thu, 06 Apr 2017 19:50:16 GMT

Has your data been avaialable, like you can use it? But you just can't see it in your my account?

@xCameron94x might be c orrect, check if the funds are in your account, and if so jsut rea-add the add-on.

Re: 1G Add-on

srlawren — Thu, 06 Apr 2017 20:05:49 GMT

@dyoo8 as @CaNuCk07 and @xCameron94x mentioned, buying an add-on is [annoyingly] a two-step process. I'm guessing you only completed the first, which just adds the $30 for the add on to your Available Funds amount. You would need to go back in again and actually purchase the add-on using those available funds.

If you think this is as confusing and inefficient as I do, please take a moment to review this idea here http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563 and click the bravo button to vote up the idea.

Re: 1G Add-on

nishufan — Fri, 07 Apr 2017 01:32:45 GMT

Hi @dyoo8

Check your account to see whether the 1gb Add-on exists. If not, purchase again. If yes, you need our moderators to assist you. Thanks

Re: 1G Add-on

dyoo8 — Fri, 07 Apr 2017 01:51:50 GMT

thanks for your reply! your right. i had my funds avilable so i just re-added it

Re: 1G Add-on - removing

dediger01 — Mon, 10 Jul 2017 23:42:36 GMT

Once I have used an add on - how do you remove it from the account? I needed a bit extra one month but it continues to be on my account.

Re: 1G Add-on - removing

srlawren — Tue, 11 Jul 2017 01:25:29 GMT

@dediger01 there's no need to remove it. In fact, that's the best feature of the data add-ons: they remain with you until fully utilized. So the next time you may need "a bit more", it will automatically start using your leftover add-on data so that hopefully you don't need to buy another one then.