topic Debit card in Get Support

Debit card

Nchoziem16 — Wed, 05 Jan 2022 22:15:13 GMT

How do I change my old debit card on auto pay to my new debit card?

Re: Debit card

kselmak — Fri, 12 Feb 2021 14:04:04 GMT

Click to bake payment

Choose manage my cards

Click replace this card

I suggest you clean cache and use incognito mode, webpage is always flakey there.

Also make a payment just to make sure it works, you can withdraw couple of bucks or whole amount (don't worry you still get autopay reward)

Re: Debit card

Dunkman — Fri, 12 Feb 2021 14:04:28 GMT

@Nchoziem16

Make sure the debit card is visa debit card.

Here is the help article on changing payment method:

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

Make sure the address exactly matches your billing address. Afterwards, maybe manually load $1 to your account to make sure that everything is working correctly.

Re: Debit card

Triguy — Fri, 12 Feb 2021 14:07:21 GMT

Or Remove Your Payment Card

To update or remove your credit or Visa debit card details, sign in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Manage my card’. Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..Remember, accepted credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank.