topic Re: No service in Get Support

No service

Therese1 — Wed, 05 Jan 2022 22:15:09 GMT

I have no service

Re: No service

Triguy — Wed, 14 Oct 2020 12:21:09 GMT

Can you provide more details ? Is this a new account or did you port your phone# over to PM ? Log into your self serve account to check the status. Try turning off your phone then turn it back on.

Re: No service

Dunkman — Wed, 14 Oct 2020 12:21:32 GMT

@Therese1

More details are needed.

Are you a new customer who just activated a new line? ported a line?

Old customer? Details of your no service.

In your self service account, is the account status active versus suspended?

More information, the better.

Re: No service

computergeek541 — Wed, 14 Oct 2020 12:52:30 GMT

@Therese1 Another useful piece of information would be if you were set for.a renewal recently.

Re: No service

benfatto — Wed, 14 Oct 2020 14:51:56 GMT

@Therese1 What do you hear when calling 611?

Login to your account and click Change SIM. Note the last 4 digits, logout, take the SIM out of your phone and confirm it has the same 4 digits.
Let us know the results.

Re: No service

gpixel — Wed, 14 Oct 2020 18:44:51 GMT

@Therese1 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response