topic Re: Plan reduction in Get Support

Plan change

dnewf — Wed, 05 Jan 2022 22:15:02 GMT

Ok I downgraded my plan which was old lte plan with 2 gigs and only free province long distance calling not all Canada. Went with a 3 g plan with all Canada long distance etc. Plan is 35 bucks. I have 7 dollars of friend and loyalty and autopay credits. Total 7 bucks. So how do it work? 35- 7=28 dollars.. So 28 +15 % = 32.20 . So why was my CC deducted 35 bucks. Or am I missing something how this is calculated. It was all right amts on my old plan.

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 02:16:18 GMT

@dnewf

Did you select change on next renewal, or an immediate plan change?

If not on next renewal, full plan charge amount is billed.

But don't worry, you don't LOSE the rewards and they will apply to future renewals.

Re: Plan reduction

NDesai — Fri, 12 Feb 2021 02:10:20 GMT

@dnewf Did you do an immediate plan change? In that case, rewards do not apply. You should've future dated the plan change instead so it renews to new plan on your renewal day.

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 02:15:36 GMT

I did not changed right away. I done this Jan 10th I think it was going to change on my plan renewal which was Feb 5

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 02:14:55 GMT

I didnt lose any credits thats the problem. The calculation is wrong

Re: Plan reduction

jp20102010 — Fri, 12 Feb 2021 02:15:03 GMT

It'll take any shortfall between your old and new plan and then apply the total + taxes. That total sounds correct

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 02:16:47 GMT

It says it will be 35 bucks for the next payment as well

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 02:19:44 GMT

How is that? 35 subtract 7 is 28 then add NL. tax which comes to 32.20

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 02:20:00 GMT

@dnewf wrote:
I did not changed right away. I done this Jan 10th I think it was going to change on my plan renewal which was Feb 5

If you chose to change plan on next renewal, and the amount extracted from your payment card was not less the normal rewards earned you receive each month, I would contact Moderators to advise.

It's possible the 'missed rewards' can be applied to the NEXT renewal.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click the Chatbot in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 02:27:54 GMT

@dnewf wrote:
It says it will be 35 bucks for the next payment as well

The reward amounts are not calculated (credited against plan amount) until the renewal occurs. If the rewards are displaying on your self-serve page, you WILL get them.

Check this. Go to self-serve and click on My Reward. Your next estimated payment should display there, taking rewards into account. Expand rewards to view them on this page and confirm the one's you have are all taken into account

Re: Plan change

NDesai — Fri, 12 Feb 2021 02:27:52 GMT

@dnewf Please post a screen shot from the payment history page in your self-serve account. Be sure to hide any personal info.

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 04:52:18 GMT

edited by computergeek541: photo removed

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 02:40:44 GMT

It shows 28 there

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 02:42:53 GMT

Perfect @dnewf , you're all set for next renewal!!

Re: Plan reduction

NDesai — Fri, 12 Feb 2021 03:09:55 GMT

@dnewf wrote:
It shows 28 there

Yes, it should be $28+tax. If you post a screenshot from your Payment History, we might be able to tell you what happened on your last renewal and see if rewards were applied properly.

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 03:22:58 GMT

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 03:29:41 GMT

@dnewf

Only $28 (+tax) was taken from card. Rewards were applied.

You're all good!!!

Re: Plan reduction

NDesai — Fri, 12 Feb 2021 03:34:29 GMT

@dnewf wrote:

As per the screenshot, only $28+tax was charged on your cc. Please review your Credit Card transaction.

Re: Plan reduction

dnewf — Fri, 12 Feb 2021 03:35:58 GMT

Thank you people for your help!!

Re: Plan reduction

HALIMACS — Fri, 12 Feb 2021 03:48:26 GMT

Glad it worked out @dnewf

Curious though, what prompted you to state in the initial post that your credit card was deducted $35?