topic No Service? in Get Support

No Service?

triswright — Wed, 05 Jan 2022 22:14:59 GMT

Activated new sim card, no errors, credit card has been charged. Insert sim card into phone - it never connects to the network, I just get "No Service". Any ideas? I have opened a ticket and will apparently hear back in 48 hours - wow! Phone is an unlocked iPhone SE (2016).

Re: No Service?

JK8 — Fri, 12 Feb 2021 01:44:48 GMT

@triswright wrote:
Activated new sim card, no errors, credit card has been charged. Insert sim card into phone - it never connects to the network, I just get "No Service". Any ideas? I have opened a ticket and will apparently hear back in 48 hours - wow! Is this for real? Phone is an unlocked iPhone SE (2016).

Can you ensure the SIM card is seated correctly and not loose.Can you try your sim in another unlocked phone? This will help to know whether it is a phone vs account issue.

Re: No Service?

HALIMACS — Fri, 12 Feb 2021 01:49:02 GMT

@triswright

In all likelihood, this will resolve in an hour or two.

You could try this step-by-step troubleshooter: (pay particular attention to #4)

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change wifi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Re: No Service?

BKNS27 — Fri, 12 Feb 2021 02:36:59 GMT

@triswright try power off your phone then reboot the phone. My friend had the same problem and all it needed was all it was.

Re: No Service?

hTideGnow — Fri, 12 Feb 2021 02:52:30 GMT

how long you have waited? Although it usually quick, like with 15 mins, but it could take as long as 4 hours sometimes.

In the mean time, keep reboot your system every 15 mins and see

Re: No Service?

computergeek541 — Fri, 12 Feb 2021 05:18:24 GMT

@triswright wrote:
Activated new sim card, no errors, credit card has been charged. Insert sim card into phone - it never connects to the network, I just get "No Service". Any ideas? I have opened a ticket and will apparently hear back in 48 hours - wow! Is this for real? Phone is an unlocked iPhone SE (2016).

I would try this:

Connect your phone to a computer using a USB cable. Run iTunes. This will connect to the Apple activation server. When inserting a new SIM card or putting one in that is from a different carrier that is already being used sometimes requires the phone to check with Apple as to if the phone is unlocked/if that carrier's SIM card is allowed to be used in the device. While iPhones with the newest operating system can connect to the Apple activation services without the use of a seperate computer system, this option can be more reliable as it does require the configuation of internet usage on the device itself before this can be done.

Re: No Service?

triswright — Fri, 12 Feb 2021 05:29:06 GMT

thanks for the suggestions, have tried them all except the iTunes one. I don’t have iTunes on a computer anywhere any more. Anyway, same issue, so far it’s been 6 hours, I will have to wait for public mobile support to figure it out...

Re: No Service?

JK8 — Fri, 12 Feb 2021 05:31:00 GMT

@triswright wrote:
thanks for the suggestions, have tried them all except the iTunes one. I don’t have iTunes on a computer anywhere any more. Anyway, same issue, so far it’s been 6 hours, I will have to wait for public mobile support to figure it out...

Did you try the sim in another unlocked phone?

Re: No Service?

triswright — Fri, 12 Feb 2021 05:35:19 GMT

Yes I did and it couldn’t connect either so I’m guessing it’s the SIM card itself or something on their network side. Switching from Koodo and no issues there so I don’t think it’s the phones .

Re: No Service?

JK8 — Fri, 12 Feb 2021 05:41:38 GMT

@triswright wrote:
Yes I did and it couldn’t connect either so I’m guessing it’s the SIM card itself or something on their network side. Switching from Koodo and no issues there so I don’t think it’s the phones .

It may take up to 48 hours from the time you submitted a ticket to the moderators for a reply. Keep an eye on the envelope icon in the top right hand corner for a reply from the moderators.

Re: No Service?

triswright — Sun, 21 Feb 2021 18:48:14 GMT

magically started working 14 hours after activation. still waiting for response to ticket. Now another 24-48 hours to transfer my number!

[Ouch; 14 hours to activate .......... Luddite]

Re: No Service?

kb_mv — Fri, 12 Feb 2021 15:02:16 GMT

@triswright wrote:
magically started working 14 hours after activation. still waiting for response to ticket. Now another 24-48 hours to transfer my number!

@triswright Make sure you keep using your old sim/service. You will need it to receive a SMS from your old provider to authorize the port.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection