topic Re: Phone number transfer in Get Support

Phone number transfer

G3hebert — Wed, 05 Jan 2022 22:14:51 GMT

Hi,

I received a call from Telus and they needed my account # in Fido before they could transfer my number over. I have that account number now but don’t know where to input it so I can transfer my phone number over... please help me

thanks

Re: Phone number transfer

kb_mv — Tue, 05 Oct 2021 12:38:32 GMT

@G3hebert wrote:
Hi,

I received a call from Telus and they needed my account # in Fido before they could transfer my number over. I have that account number now but don’t know where to input it so I can transfer my phone number over... please help me

thanks

GH

@G3hebert Call the porting team at 1-x and have them fix the port. Continue using your old sim until it stops working. Then insert your PM sim and you should be good to go.

Here is a link to a Public Mobile page on porting that may be useful:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Phone number transfer

Omaar — Sun, 19 Nov 2023 23:19:56 GMT

Useful!

Re: Phone number transfer

hTideGnow — Sun, 19 Nov 2023 23:20:30 GMT

hi @Omaar yes they are. Open till 10pm

you have the number??