topic Re: mounthly amount was increased in Get Support

mounthly amount was increased

peterjkwak — Wed, 05 Jan 2022 22:14:50 GMT

To whom it may concern,

I have Pre authorized payment plan.

I have three mobile a/c no. ****, ***, and ***.

Payment was $23.10,. $22.05, and $22.05 utp to Aug.

BUT

September payment was made $26.50.

Could you let me know why you took increased fee without notice.

Best wishes.

Re: mounthly amount was increased

JoyLuck — Mon, 12 Oct 2020 23:42:42 GMT

@peterjkwak

Choose 3 vertical dots and edit your post. This is a public forum. Everyone can see your acct numbers.

Re: mounthly amount was increased

Jb456 — Mon, 12 Oct 2020 23:42:25 GMT

@peterjkwak first click the 3 dots on right of your post and edit the post to remove your account numbers.

This is a public forum and everyone can see it

Re: mounthly amount was increased

geopublic — Tue, 13 Oct 2020 02:02:44 GMT

@peterjkwak Remove your acct info immediately as you increase your chances of being sim jacked and your identity being stolen.

Go into your payment history and you should be able to determine fairly quickly what happened.

Re: mounthly amount was increased

Lemony_Snicket — Mon, 12 Oct 2020 23:50:08 GMT

@peterjkwak , the cost difference is likely due to rewards changing from one renewal to another. Check the payment history to confirm.

Re: mounthly amount was increased

esjliv — Tue, 13 Oct 2020 00:02:27 GMT

@peterjkwak wrote:
To whom it may concern,
I have Pre authorized payment plan.
I have three mobile a/c no. ****, ***, and ***.
Payment was $23.10,. $22.05, and $22.05 utp to Aug.
BUT
September payment was made $26.50.
Could you let me know why you took increased fee without notice.
Best wishes.

Hello @peterjkwak ,

You have 3 PM accounts, okay.

Check the SELF SERVE account for each phone number and check the Payment History (review this), then go under My Rewards in your Overview section:

If you click the arrow pointing to the right, it will show any friends you referred.

Does this answer any of your price increases?

Re: mounthly amount was increased

computergeek541 — Tue, 13 Oct 2020 00:55:43 GMT

@peterjkwak wrote:
To whom it may concern,
I have Pre authorized payment plan.
I have three mobile a/c no. ****, ***, and ***.
Payment was $23.10,. $22.05, and $22.05 utp to Aug.
BUT
September payment was made $26.50.
Could you let me know why you took increased fee without notice.
Best wishes.

Was the amount $26.25? If so, you we're charged $4 more + GST likely because of lost rewards compared to the $22.05 amount which is $21 +GST. Those lost rewards could be from any combination totaling $4 from lost referrals, a lower community reward, or of autopay being disabled. It's also possible that for previous months, that for the previous renewal there were extra available funds already in the account.