topic Re: Can someone please tell me how to reach a moderator? in Get Support

Three different phone numbers

durango12311 — Wed, 05 Jan 2022 22:14:48 GMT

I pay for three members of my family and my credit card was just changed. I changed it for my name and I thought all three accounts were changed , but I guess not.

I have tried to find where I can log in with the phone number, instead it just takes my email for my phone number not the other two and now you are saying that my wifes' phone autopay did not work.

If i could get into my accounts by the phone number I would be able to change the credit card number.

How do I do this?

Re: Three different phone numbers

Jb456 — Mon, 12 Oct 2020 22:34:48 GMT

@durango12311

Each account has a different email address. All accounts are seperate but you are able to use same credit card. If a card expires you have to go into each account and update the info.

Go to this link.

https://selfserve.publicmobile.ca/

User name is the email address per account. And enter the password you choose.

If you don't know the password use the forgot password link

https://selfserve.publicmobile.ca/forgot-password/

Re: Three different phone numbers

durango12311 — Mon, 12 Oct 2020 23:00:57 GMT

All three accounts are in my name. but I only have one account number showing

Re: Three different phone numbers

JoyLuck — Mon, 12 Oct 2020 23:06:09 GMT

@durango12311 wrote:
All three accounts are in my name. but I only have one account number showing

As @Jb456 @mentioned above, each account has it’s own unique email address to log into self service. If you cannot remember them contact a moderator for assistance.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Three different phone numbers

LurganIeUk — Mon, 12 Oct 2020 23:29:58 GMT

Each account would be set up with a different email address. Or an alias email address.

Each account has its' own account number.

Each account needs to be managed individually.

Each account also has a PIN number.

That is all information that you should have documented.

Perhaps some one else in your family should manage the 3 accounts.

Re: Three different phone numbers

Helpershelper — Mon, 12 Oct 2020 23:52:12 GMT

@durango12311

I can understand your frustration with this. When you make changes to your self serve account like you did, it doesn’t change anything in other accounts. You would have to log into their accounts to make the same changes. Each account would have an email and password which is how you log in. unfortunately you cant sign in with your phone number, you can only sign in with the email register with that number. If you cannot access an account, you would have to contact a mod.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can someone please tell me how to reach a moderator?

durango12311 — Tue, 13 Oct 2020 00:37:37 GMT

Simon doesn't understand what I am saying!!!!!!

Re: Can someone please tell me how to reach a moderator?

JoyLuck — Tue, 13 Oct 2020 00:40:50 GMT

@durango12311 wrote:
Simon doesn't understand what I am saying!!!!!!

Use this private link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can someone please tell me how to reach a moderator?

Jb456 — Tue, 13 Oct 2020 01:08:34 GMT

@durango12311

Send moderators a private message at link below.

They will write back to your inbox. Envelope top right.

Standard response time is 24/48 hours but usually quicker.

Here is the link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

What is your issue? Maybe we can help? Don't provide any person information on the forum posts as it's a public forum and everyone can see. On moderators work for Public Mobile here we are all customers like you

edit - nevermind I see your other thread. You need a moderator to help with your account details for the other accounts you manage.

This was in another thread that OP posted and Oracle's merged it to OPs original thread.

Re: Can someone please tell me how to reach a moderator?

cynthia_sahagun — Tue, 13 Oct 2020 22:27:46 GMT

durango12311

Try to click the Question (?) Mark on the bottom right corner. You will be chatting with SIMbot. Try to type Contact a Moderator.

Re: Can someone please tell me how to reach a moderator?

RosieR — Tue, 13 Oct 2020 22:39:58 GMT

@JoyLuck wrote:
@durango12311 wrote:
Simon doesn't understand what I am saying!!!!!!
Use this private link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@LOL Simon used to drive me crazy too. So, just send a private message to the Moderators_Team using the link given by @JoyLuck above. Best wishes!