Urgent

melissasansalon — Tue, 04 Jan 2022 18:38:40 GMT

I have been away for buisness for 2 months now I'm back this morning but my self serve account have been suspended I just need help from somebody from public mobile please .

Re: Urgent

CaNuCk07 — Thu, 06 Apr 2017 19:44:38 GMT

@melissasansalon You need to send a message over to one of the moderators, including your account info and details and they can help you out.

@Shazia_K

I've tagged one here for you as well.

Re: Urgent

Luddite — Thu, 06 Apr 2017 20:33:24 GMT

As long as your account has been suspended less than 90 days it can be reactivated. There are two procedures:

A. To renew the plan you already have, login to your account and make a payment equal to the cost of your plan. Logout and reboot your phone. The account should reactivate. If it doesn't send any moderator a private message with your phone number and an explanation.

B. To reactivate with a different plan, login to your account and click Change Plan. Pick and pay for the plan you wish. Logout and send any moderator a private message with your phone number and an explanation of the plan you wish. This is currently the ONLY to reactivate with a different plan.

Moderator coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

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Urgent

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