topic Re: My phone... in Get Support

My phone...

Gabpeeters — Wed, 05 Jan 2022 22:14:21 GMT

So I've put the plan on and it won't let me send picture msgs or receive them...what I am I doing wrong? Thank you in advance. 🙂

Re: My phone...

kb_mv — Sun, 11 Oct 2020 13:50:08 GMT

@Gabpeeters Make sure that you have your Cellular Data turned on. It is required for sending and receiving MMS but they do not count towards any data limits you may have. Welcome to PM!

As mentioned by @Dunkman below, here are the APN settings if required;

Re: My phone...

Dunkman — Sun, 11 Oct 2020 13:48:00 GMT

@Gabpeeters

Does your data work properly? As mentioned above, you need to turn on data for MMS messaging. If data not working properly, then you may want to check APN settings on your phone. Network reset.

Re: My phone...

benfatto — Sun, 11 Oct 2020 15:05:18 GMT

@Gabpeeters What is make/model of your phone?

Try your SIM in another unlocked phone.

Re: My phone...

Gabpeeters — Mon, 19 Oct 2020 23:26:27 GMT

I've tried everything that you all have been so kind to explain...

However my phone is still not sending or receiving picture messages.

I'm older now & I'm getting frustrated. Shouldn't of changed brands of phone.

Thank you all for your help. I'm going to take it to someone to look at & fix for me.

Re: My phone...

AE_Collector — Tue, 20 Oct 2020 15:48:30 GMT

I didnt see an answer to whether or not you are able to successfully use data for other things on your phone. If data isn’t working to access internet it wont work to send pictures. The statement by PM that Picture messaging is unlimited is because they wont count the data used t send pictures against your monthly data allotment. But data has to be turned on and working on your phone.

AE_Collector