topic Re: Can not sign into My Account in Get Support

Can not sign into My Account

Mikolx — Tue, 04 Jan 2022 18:38:36 GMT

I been trying to sign into My Account from yesterday and every time it will go into Koodo moblie website, saying 'We'er updating our systems'. Does anyone else have this problem?

Re: Can not sign into My Account

Litvinau_A — Sat, 13 Jun 2015 21:26:03 GMT

@Mikolxi just tried and it worked for me. You sure you're using the correct user name and password? Try retyping it all from scratch.

Re: Can not sign into My Account

Mikolx — Sat, 13 Jun 2015 21:40:40 GMT

For me, once I click My Account button it just jump straight into to Koodo mobile website, there are no other pages.

Re: Can not sign into My Account

Litvinau_A — Sat, 13 Jun 2015 21:44:32 GMT

@Mikolxyou're clicking the big orange button on top of the page?

Try clicking the one on the very very bottom.

Hopefully it works

Re: Can not sign into My Account

Litvinau_A — Sat, 13 Jun 2015 21:48:27 GMT

@Mikolxyes, so i just found a post about "My Account" not working, and people having the same issue as you are.

It should be resolved soon.

Re: Can not sign into My Account

Mikolx — Sat, 13 Jun 2015 22:14:45 GMT

I tried but it still jump into Koodo mobile, thanks thuogh

Re: Can not sign into My Account

DK — Sat, 13 Jun 2015 23:13:26 GMT

I just tried both and they are working for me.

Re: Can not sign into My Account

tony64 — Sun, 14 Jun 2015 06:21:20 GMT

I can't either even after resetting password

Re: Can not sign into My Account

Jeremy_M — Sun, 14 Jun 2015 13:07:57 GMT

@Mikolx @tony64

Have you tried deleting your cache and Internet History? It's working for me.....keep me updated.

Cheers,

Re: Can not sign into My Account

rhyaam — Sun, 14 Jun 2015 17:32:53 GMT

I have not been able to sign in or reset my password for a month. The site just shows a a page with " Object Move to here"

Re: Can not sign into My Account

Cyber — Sun, 14 Jun 2015 17:49:10 GMT

@rhyaam,

Did you had previously an account with Koodo using the same address as your account on Public Mobile ?

Re: Can not sign into My Account

chukdefatey — Mon, 15 Jun 2015 06:46:31 GMT

^To add to what @Cyber said. Did you have a Koodo Prepaid account using the same email address ?

Re: Can not sign into My Account

Martin — Mon, 15 Jun 2015 07:05:18 GMT

chuk,

I visit the Koodo and PM Francophone communities on a frequent basis. I've noticed a difference between those 2 communities and this one. In those communities, OPs tend to reply to responders' questions and very often thank them, the latter especially in the Francophone community.

In this community, the vast majority of questions go unanswered, and a Thank You is rare.

Strange!

Perhaps OPs didn't enable email notification. Other than that, I regret to say that, collectively, it's poor manners.

Re: Can not sign into My Account

DK — Mon, 15 Jun 2015 13:24:37 GMT

While I applaud what you are doing @Martin, I would be happier if people came back and updated us on if what was suggested actually worked but I know I am asking for the world. Maybe if they did that , they would probably thank people of the community as well.

Keep up the good work.

Re: Can not sign into My Account

chukdefatey — Mon, 15 Jun 2015 14:26:11 GMT

@Martin & @DK, two things I hate in almost all forums is people never use the search function for an instant answer because we all know 85 to 90% questions have been answered many times and the 2nd thing is when an OP create a thread many of us jump to help them and most of these OP's never come back to respond or even Thank you.

Re: Can not sign into My Account

DK — Mon, 15 Jun 2015 14:59:36 GMT

Agreed chuk. We also seem to jump all over each other's replies as well with the same thing being said over and over again instead of adding to replies.

As for people searching, people are not accustomed to search in the first place as a lot of people of from a certain generation are just trying to catch up with technology.

Re: Can not sign into My Account

chukdefatey — Mon, 15 Jun 2015 14:59:28 GMT

Yep I noticed the exact same thing. Same replies by four to 5 people with @Cyber adding little more details because he is using a computer to reply and another thing I noticed most of us do acknowledge and add to each other's replies where @Cyber never does

Re: Can not sign into My Account

DK — Mon, 15 Jun 2015 15:02:56 GMT

Well I not trying to single people out but we are all here to help. We all seem to do it a little differently that's all.

Cheers

Re: Can not sign into My Account

chukdefatey — Mon, 15 Jun 2015 15:07:50 GMT

^I am not singling @Cyber out, I have nothing but respect for him.

Re: Can not sign into My Account

DK — Mon, 15 Jun 2015 15:09:32 GMT

Lol, agreed...