topic Re: New account in Get Support

New account

Perryg — Wed, 05 Jan 2022 22:13:48 GMT

Hi. I just activated my new account. Should I have access right away or will it take a while to get set up?

Re: New account

computergeek541 — Wed, 10 Feb 2021 23:51:00 GMT

@Perryg wrote:
Hi. I just activated my new account. Should I have access right away or will it take a while to get set up?

Service should work immediately. If you're asking about your self serve account, you need to create one yourself if you activated at a store.

Re: New account

matbasm — Wed, 10 Feb 2021 16:12:34 GMT

@Perryg- Outbound calling and texting should work almost immediately. might want to restart the phone. Inbound calls and text should work also *IF* you took a new phone number. If you are porting a number from old provider, it could take a few hours, or even a week (in the case of a land line port - for example). Keep using the old SIM (if you are porting in a number) until it stops working. Then switch to your PM SIM.

Re: New account

totalUser — Wed, 10 Feb 2021 16:30:30 GMT

Can you borrow a phone that works with Telus or Koodo and try your sim there

If it doesn't work contact mods

If it works you will need to unlock your phone

Re: New account

will13am — Wed, 10 Feb 2021 16:32:34 GMT

@Perryg , you should be able to login to your self serve account based on the email address and password you selected in the activation process. The SIM card is usable once the activation is completed. Check your payment card to ensure the payment went through. You should be good to go. Welcome to Public Mobile.

Re: New account

steveb11 — Wed, 10 Feb 2021 16:39:31 GMT

If you are porting a number from PC Mobile, you will likely need assistance from a moderator.

Re: New account

HALIMACS — Wed, 10 Feb 2021 16:48:26 GMT

@steveb11

... and Telus & Koodo.

Re: New account

computergeek541 — Wed, 10 Feb 2021 23:52:43 GMT

@steveb11 wrote:
If you are porting a number from PC Mobile, you will likely need assistance from a moderator.

The part about former postpaid PC Mobile customers who are now at Koodo needing a moderator to port to Public Mobile is true, but postpaid PC Mobile longer exists. All remaining postpaid PC Mobile customerw became Koodo customers.

In any event, the customer has already activated, so the customer couldn't have requested to port in a number from Telus or Koodo at that time.

Re: New account

steveb11 — Wed, 10 Feb 2021 16:59:07 GMT

@computergeek541

Thanks. I was just helping cover all bases.

I went through that issue myself. I was a pay-as-you-go PC Mobile customer who joined PM just a couple of weeks ago and it was a bit of a rocky road trying to get my number moved over to PM. I ended up having to call the toll-free number. My experience was that the instructions around when to switch out the SIM cards wasn't very clear either. Luckily, the tech I was speaking with on the phone was quite helpful.

Re: New account

computergeek541 — Sat, 27 Feb 2021 17:09:09 GMT