topic Re: can't place call due to limit reached, but actually not in Get Support

can't place call due to limit reached, but actually not

chengM — Wed, 05 Jan 2022 22:07:01 GMT

Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?

Re: can't place call due to limit reached, but actually not

walker1 — Wed, 05 Jan 2022 22:10:13 GMT

@chengM

Try rebooting your phone and then try adding a 1 before calling the number.

Re: can't place call due to limit reached, but actually not

Anonymous — Wed, 05 Jan 2022 22:13:44 GMT

@chengM

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

To get the obvious out of the way...you used ( +1 or 1 ) in front of the any area code,

for Example long distance in canada or from USA,, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

when your minutes or data limit used all, is will be off until next renewal cycle,

at public mobile 30 day Prepaid Service No fees extra charges,

Good luck and enjoy the service..

Re: can't place call due to limit reached, but actually not

Anonymous — Wed, 05 Jan 2022 22:17:35 GMT

@chengM : Yeah I would check the number. And yes the 1 in front. If you're on the $15 plan then do you see the line item under My Data & Add-ons on the overview page (not details) showing number of minutes used of the 100? If it's not there then you've used all the minutes.

Re: can't place call due to limit reached, but actually not

Meow — Wed, 05 Jan 2022 22:43:15 GMT

@Anonymous wrote:
see the line item under My Data & Add-ons on the overview page (not details) showing number of minutes used of the 100? If it's not there then you've used all the minutes.

This part confuses me. OP will see 100/100 if all minutes are used? This line should be always there, correct? Or do you have an example (screenshot) what it should look like?

Re: can't place call due to limit reached, but actually not

esjliv — Wed, 05 Jan 2022 23:26:19 GMT

@Meow wrote:
@Anonymous wrote:
see the line item under My Data & Add-ons on the overview page (not details) showing number of minutes used of the 100? If it's not there then you've used all the minutes.
This part confuses me. OP will see 100/100 if all minutes are used? This line should be always there, correct? Or do you have an example (screenshot) what it should look like?

@Meow - nope, that line item goes away when you reached 100 outgoing minutes.

Then, of course, comes back when your plan renews.

Same thing happens for the Data lines too here.

can't place call due to limit reached, but actually not

esjliv — Wed, 05 Jan 2022 23:29:44 GMT

@chengM wrote:
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?

@chengM - if the call still completes that is good. Just an annoying glitch.

Perform a reset of the device's network settings, to refresh your network.

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.