topic Re: Data stopped working in Get Support

Data stopped working

skadam — Wed, 05 Jan 2022 22:13:43 GMT

My data has stopped working for many weeks couldnt figure it out.

It will be great if anyone can help to fix the issue.

Re: Data stopped working

Anonymous — Sat, 10 Oct 2020 03:22:34 GMT

@skadam wrote:
My data has stopped working for many weeks couldnt figure it out.
It will be great if anyone can help to fix the issue.
Ph# xxxxxxxxxxxxxx
a/c# xxxxxxxxx

Has it ever worked with Public Mobile?

Have you changed phones?

Has the phone received any OS updates?

Likely you'll need to set your APN settings properly.

Re: Data stopped working

skadam — Sat, 10 Oct 2020 03:23:09 GMT

My data has stopped working for many weeks couldnt figure it out.
It will be great if anyone can help to fix the issue.
Ph# xxxxxxxxxxxxxx
a/c# xxxxxxxxx

Re: Data stopped working

chromeknickers — Sat, 10 Oct 2020 03:26:01 GMT

Hi,

First of all, I recommend editing out your phone number and account number since this is a public forum.

The screenshot shows that you haven’t used your ‘monthly’ data plan or your 1GB promo*. Perhaps you have had wifi on this entire time instead of cellular? If this is not the case and you indeed have had cellular enabled the entire time, I recommend contacting a moderator to get this resolved since they can take a look at your account more closely.

Good luck, and please edit out your personal information!

*Note that you will use up your 30 day data plan before you will use your promo or add-on data; the latter, which will roll over into the next month if unused.

Re: Data stopped working

Anonymous — Sat, 10 Oct 2020 03:27:07 GMT

@skadam

There we go...factory reset.

Find your phone model on this site and set your APN settings for it.

What make/model/submodel is the phone and what OS is it running?

Re: Data stopped working

skadam — Sat, 10 Oct 2020 03:27:41 GMT

Hi below are my answers

Yes data was working on public mobile.

No I haven't changed the phone but did factory reset it some weeks ago.

I am not sure about OS update.

Using help chat tried APN setting but it did not work.

Please advise.

-----------------------------------

Has it ever worked with Public Mobile?

Have you changed phones?

Has the phone received any OS updates?

Likely you'll need to set your APN settings properly.

----------------------

wrote:
My data has stopped working for many weeks couldnt figure it out.
It will be great if anyone can help to fix the issue.
Ph# xxxxxxxxxxxxxx
a/c# xxxxxxxxx

Has it ever worked with Public Mobile?

Have you changed phones?

Has the phone received any OS updates?

Likely you'll need to set your APN settings properly.

Re: Data stopped working

JoyLuck — Sat, 10 Oct 2020 03:31:37 GMT

@skadam

This is a public forum. Choose 3 vertical dots and edit your post to remove phone and account information in your text. Also remove pics, they contain your phone number. You will also have to choose your avatar top right, choose My Profile and delete the image there too.

Re: Data stopped working

RosieR — Sat, 10 Oct 2020 03:29:54 GMT

@skadam oh my goodness! Remove all your photos as they have your phone number.

Delete all your personal information! Please do it now. Click the three dots on the top left of your post and edit.

Re: Data stopped working

skadam — Sat, 10 Oct 2020 03:36:56 GMT

Thank you so much. How to contact moderator?

Re: Data stopped working

gpixel — Sat, 10 Oct 2020 03:41:02 GMT

@skadam please read the community guidelines

https://productioncommunity.publicmobile.ca/t5/Community/Community-Guidelines-amp-Terms-of-Service/m-p/565989#M30

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Data stopped working

Jb456 — Sat, 10 Oct 2020 03:46:56 GMT

@computergeek541 are you around to edit some personal information out?

EDIT: I See @mimmo just recently logged in. Maybe he can edit?

Re: Data stopped working

Anonymous — Sat, 10 Oct 2020 04:18:47 GMT

@skadam wrote:
Thank you so much. How to contact moderator?

Did you have a look at those APN settings and in your phone?