topic Promotion in Get Support

Promotion

RF73 — Wed, 05 Jan 2022 22:13:31 GMT

I didn’t receive my free second month and 5 gigs when I joined

Re: Promotion

JK8 — Wed, 10 Feb 2021 00:38:35 GMT

@RF73 wrote:
I didn’t receive my free second month and 5 gigs when I joined

Eligible customers will be credited the 30-day rate plan amount within 30 days of activating. These credits will count towards your next plan renewal.
Eligible customers will be credited the add-on bonus within 30 days of activating if applicable.

Re: Promotion

HALIMACS — Wed, 10 Feb 2021 01:06:15 GMT

@RF73 wrote:
I didn’t receive my free second month and 5 gigs when I joined

You should see the 5 GB within a couple weeks of activation. (personal experience was as little as 7 days post-activation, but I think that was an anomaly...)

You should see the credit for the 2nd month free a few days before the first renewal date.

EDIT: @RF73 i've copied the link to the deal offer below - perhaps a read through of it will assist you in determining if you are eligible.

New Year Savings: Get your second month FREE plus ... - Community (publicmobile.ca)

Re: Promotion

BKNS27 — Wed, 10 Feb 2021 00:43:23 GMT

@RF73 Maybe check your PM account to see if there is a $25 credit on your account.

The 5gb will take up to 30 days.

Re: Promotion

hTideGnow — Wed, 10 Feb 2021 00:52:11 GMT

@RF73 did you submit an email address ahead and use the same email address to setup the new account?

Re: Promotion

darlicious — Wed, 10 Feb 2021 01:15:09 GMT

@RF73 @

When did you activate?

Usually the 5gb bonus data us added around day 8 or 9. The 30 day credit 5 business days after the end of the promotion. The last date for activating this promotion was yesterday February 8th. The 30 day credit should be added as early as this Friday the 12th or next Tuesday February 16th. Otherwise the terms do state within 30 days so if you have not recieved it by day 25 of your cycle you may contact the moderators then and ask for the credits to be added then.

Re: Promotion

RF73 — Wed, 10 Feb 2021 01:13:15 GMT

Yes there’s no credit there for $25,my husband got a$49 credit because that’s what his plan is and so is mine

Re: Promotion

RF73 — Wed, 10 Feb 2021 01:14:00 GMT

Already had an account

Re: Promotion

darlicious — Wed, 10 Feb 2021 01:16:18 GMT

@RF73

Ah.....so you were not a new customer with a new activation?

Re: Promotion

RF73 — Wed, 10 Feb 2021 02:55:08 GMT

Yea I am a new customer with a new activation

Re: Promotion

AE_Collector — Wed, 10 Feb 2021 05:30:05 GMT

@RF73 wrote:
Already had an account

Okay, that’s confusing then. New account setting up under this promo or you already had your account? Are you on the $25 plan? When did you activate your plan?

AE_Collector

Re: Promotion

AE_Collector — Wed, 10 Feb 2021 05:32:00 GMT

@RF73 wrote:
Yes there’s no credit there for $25,my husband got a$49 credit because that’s what his plan is and so is mine

If you are on a $49 plan (actually there is no $49 plan) why would you only be expecting a $25 credit?

AE_Collector