topic Long distance error in Get Support

Long distance error

parisaayazi — Wed, 05 Jan 2022 22:13:24 GMT

Hi,

Whenever I make a call I get a recording stating that “long-distance charges may apply” even to my husband. I have already put +1 in front of his number and the call doesn't go through after the message. Anyone have the same problem and know the reason behind this.

Thanks for sharing your thoughts.

thanks

Re: Long distance error

Jb456 — Fri, 09 Oct 2020 16:54:07 GMT

What's the area code you're trying to call? Are you sure it is entered right?

What plan are you on?

Re: Long distance error

gpixel — Fri, 09 Oct 2020 17:11:32 GMT

@parisaayazi it could be because of the new long distance add-ons pm currently added, conflicting with current services.

try removing and reinstalling the sim
restart your phone

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Long distance error

will13am — Fri, 09 Oct 2020 17:30:45 GMT

@parisaayazi , I do get this warning if I do not add 1 in front of the 10 digit number. Otherwise, from what I have seen, the system is smart enough to apply long distance minutes from add-ons where appropriate. Always be mindful that this service is prepaid. Technically there are no additional charges with the exception of debiting long distance add-on minutes for a call. If you have no long distance add-ons and are making calls to Canadian area codes, I would ignore any warnings.

Re: Long distance error

parisaayazi — Fri, 09 Oct 2020 18:49:30 GMT

The area code is 548

Re: Long distance error

parisaayazi — Fri, 09 Oct 2020 18:50:08 GMT

The problem is I can't call anyone

Re: Long distance error

Jb456 — Fri, 09 Oct 2020 18:55:32 GMT

@parisaayazi Are you on the $15 plan by chance? That plan gives you 100 outgoing minutes per 30 days of outgoing calls.

If you're on that plan. Maybe you used up all your outgoing minutes? To verify this log into your account and scroll down the "My data and add-ons" if you don't see any outgoing minutes there. It means you used up all your minutes.

To fix this. Buy a $5 add-on for 500 Canada wide minutes.

Two steps.

1- Add $5 to your account

2- click Purchase Add-ons and buy the add-on.

Let us know if that is the plan you're on and the problem! Thanks.

Re: Long distance error

kselmak — Fri, 09 Oct 2020 19:11:31 GMT

Can you please check if you still have any minutes left.

If not you can either by now minutes or do what I do when I run out

Get alternative free number with fongo

Call yourself using fongo, it's incoming hence free.

Click on transfer the call (in fongo app) and dial his number.

Fongo will disconnect and you can talk all long as you wish

If you are on 10 plan then the only way is to buy the add-on