topic Re: New SIM - Phone Keeps Disconnecting from Network in Get Support

New SIM - Phone Keeps Disconnecting from Network

aluong — Tue, 04 Jan 2022 18:38:32 GMT

I just switched over to Public Mobile after hearing about the great plan prices. Unfortunately, my phone keeps losing service about ten minutes after rebooting.

I'm currently using a Samsung Galaxy S6 and the SIM that I was using from a carrier had no problems yesterday (before I switched). When I reboot my phone, I would be connected to the "Public Mobile" network, but then shortly afterward I would be left with no bars and a "No Network Connection" message. I tried going through the settings multiple times searching for the mobile networks and it still doesn't work. I would press "Public Mobile" and it says that I'm already registered on the network, but with no network connection.

My phone does connect after every reboot for a few minutes though and my number was successfully ported over.

Re: New SIM - Phone Keeps Disconnecting from Network

mimmo — Thu, 06 Apr 2017 06:25:39 GMT

Can you try sim in another phone. if teh issue still happens it is a sim issue. if it doens't then likley a phone related issue.

also have you tried resettig the sim?

Re: New SIM - Phone Keeps Disconnecting from Network

Samianauman — Thu, 06 Apr 2017 11:10:45 GMT

If issue still there contact mod
Please send a private message to a moderator and have them investigate the problem. If you are unsure how to private message a moderator, please check out the link below.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: New SIM - Phone Keeps Disconnecting from Network

MoreYummy — Thu, 06 Apr 2017 15:32:39 GMT

If still not working, and sim card is good. Try to reboot and manual select the network.

Re: New SIM - Phone Keeps Disconnecting from Network

WearySky — Thu, 06 Apr 2017 18:21:19 GMT

Out of curiosity, what phone is it?

Re: New SIM - Phone Keeps Disconnecting from Network

aluong — Thu, 06 Apr 2017 18:42:27 GMT

Thanks for the reply. What do you mean by "resetting the SIM"? Like taking out the SIM of my phone? If so I've tried that but unfortunately it still doesn't work.

Re: New SIM - Phone Keeps Disconnecting from Network

aluong — Thu, 06 Apr 2017 18:42:38 GMT

Samsung Galaxy S6

Re: New SIM - Phone Keeps Disconnecting from Network

aluong — Thu, 06 Apr 2017 18:43:09 GMT

Yeah I tried rebooting and setting the network manually but it still disconnects occasionally.

Re: New SIM - Phone Keeps Disconnecting from Network

WearySky — Thu, 06 Apr 2017 18:48:24 GMT

Is it a Wind S6? I only ask, because I know the Wind S6 is setup specifically not to connect to LTE networks, so I'm wondering if there's some weirdness there that's causing you to completely disconnect as well.

Re: New SIM - Phone Keeps Disconnecting from Network

Samianauman — Thu, 06 Apr 2017 19:02:52 GMT

Here how you set wind s6 if it's wind phone and unlocked

Most Samsung phone have same kind of secret code if someone having issues and not able to get lte network only showing 3g here what you can do to get lte

Open your dialer then put *#2263* this will bring up in service mode now some phone have different options
Once you in service mode click on band then
See if u have lte CDMA GSM automatic then click on that then select first one which is automatic as well if u don't have a this option then
See if there's lte wcdma if you have this then click on this and select lte CDMA u will see a * sign beside your selected lte CDMA if you see a sign then come to main phone screen you will notice signal will go away then come back hopefully with lte signal

Re: New SIM - Phone Keeps Disconnecting from Network

Acekiller — Sat, 08 Apr 2017 03:31:52 GMT

what provider were you using before?

Re: New SIM - Phone Keeps Disconnecting from Network

Jg06061990 — Sat, 15 Sep 2018 15:23:48 GMT

My phone keeps trying to search for your network and cannot connect

Re: New SIM - Phone Keeps Disconnecting from Network

Dunkman — Sat, 15 Sep 2018 15:39:15 GMT

@Jg06061990

Your post will get more visibility if you start a new topic/thread.

Did you just get a new account/SIM? Some further details may be helpful to clarify your situation.

Have you tried removing and reinserting the SIM card? What about putting your SIM card in another phone to see whether it is a hardware issue or network issue?