topic Re: Transfer from Koodo in Get Support

Transfer from Koodo

trashpanda — Wed, 05 Jan 2022 22:13:04 GMT

I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.

Re: Transfer from Koodo

darlicious — Tue, 09 Feb 2021 07:51:35 GMT

@trashpanda

All telus and koodo numbers must be ported in with the help of a moderator. Once you activate your sim and choose a temporary number you contact the moderators to initiate the port.

Be sure to keep your koodo sim to put in your phone once contact is made so you can respond to the porting authorization text.

Re: Transfer from Koodo

JK8 — Tue, 09 Feb 2021 07:55:35 GMT

@trashpanda wrote:
I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.

Transferring a number from TELUS or Koodo (including formerly PC Mobile)?

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.

Re: Transfer from Koodo

darlicious — Tue, 09 Feb 2021 07:58:16 GMT

@trashpanda

The alternative to simple simon is to send a private message.....

Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on account.
Email, phone # and pin #.
Phone number to be ported.
Previous provider's account #.
Full name on that account.

If you cannot remember your pin # include at least three of the following:

Date of birth
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?

The average wait time is 2 to 4 hours during working hours but with non urgent issues be prepared to wait up to 48 hours. Wait times seem to have improved and are (hopefully) back down to a few hours....

Make sure you insert your previous providers sim card back in the phone so you can recieve the porting authorization text.

Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

To send a private message to the moderators click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer from Koodo

HALIMACS — Tue, 09 Feb 2021 13:34:25 GMT

@trashpanda wrote:
I just got a new public mobile sim and wanted to transfer my number from Koodo. However, there's no instruction on how to do so.

All the official details are in the following link:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

If you're interested in reading a thread about this, with user feedback, follow the below link:

Transferring or Changing your Phone Number - Community (publicmobile.ca)

Re: Transfer from Koodo

Goodlife062404 — Tue, 09 Feb 2021 15:38:18 GMT

Re: Transfer from Koodo

BearFBI — Tue, 09 Feb 2021 15:52:55 GMT

@Goodlife062404 wrote:
H