topic Plan in Get Support

Plan

manyabehal — Wed, 05 Jan 2022 22:12:50 GMT

I made a payment for my plan but it’s still not working, even on the account the status says activated. Can someone tell me what shall I do?

Re: Plan

will13am — Thu, 08 Oct 2020 23:18:13 GMT

@manyabehal , try rebooting your phone. You can also try the lost phone, found phone toggle in the account followed by a phone reboot. If this does not work, you should contact the moderator team for support. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team. Good luck.

Re: Plan

Jb456 — Thu, 08 Oct 2020 23:18:14 GMT

Try rebooting your phone?

What happens when you call 611?

How long has your account not been working?

When in your account click "change some card"

Green Arrow

It will show last 4 digits of sim card. Now take the sim out of phone. Do they match?

Re: Plan

manyabehal — Thu, 08 Oct 2020 23:41:42 GMT

I tried rebooting, nothing happened.

i update the plan yesterday night and it’s not working even though the status says activated.

Also, yes the numbers on my sim match with the ones on my account

Re: Plan

manyabehal — Thu, 08 Oct 2020 23:43:33 GMT

Hi, i tried rebooting. Can me explain me more about the lost phone, found phone toggle?

thankyou

Re: Plan

Anonymous — Thu, 08 Oct 2020 23:50:38 GMT

@manyabehal wrote:
Hi, i tried rebooting. Can me explain me more about the lost phone, found phone toggle?
thankyou

Log out.

Wait a minute or three. Log back in. Same place - click on Resume now. Log out.

Restart phone.

Re: Plan

manyabehal — Thu, 08 Oct 2020 23:52:29 GMT

Okay thanks, i’ll try doing that

Re: Plan

gpixel — Fri, 09 Oct 2020 01:09:53 GMT

@manyabehal next time when you decide to change plans or purchase add-ons. always make sure to top up your account first then proceed with the process. publics payment system is ancient. trying to change plans by just clicking on buttons doesn't work unfortunately