topic Re: Payments and change of plan in Get Support

Payments and change of plan

SrGuzman — Wed, 05 Jan 2022 22:12:45 GMT

multiple charging at my credit card (175.00) and NEVER change my plan

Re: Payments and change of plan

SrGuzman — Thu, 08 Oct 2020 21:58:42 GMT

Why do not change my plan?.... Why I have 175 over charged in my Credit card and I am still stock in the same plan???? I need the up grade plan NOW!!!!!

Re: Payments and change of plan

computergeek541 — Thu, 08 Oct 2020 21:59:43 GMT

@SrGuzman Did you request some immediate plan changes? That could be the cause of this if it was done multiple times.

Re: Payments and change of plan

SrGuzman — Thu, 08 Oct 2020 22:09:32 GMT

yes

Re: Payments and change of plan

esjliv — Thu, 08 Oct 2020 22:11:37 GMT

Hello @SrGuzman ,

Contact the moderators and explain what happened, see what they can do for you.

Private message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments and change of plan

popping — Thu, 08 Oct 2020 22:50:10 GMT

@SrGuzman wrote:
multiple charging at my credit card (175.00) and NEVER change my plan

What is the amount of your available fund in your account?

If it is ($175 less sales tax) sitting in your account, you have not change your plan yet.

Do the plan change again to change your plan immediate. It will take enough fund ti pay for your new plan. The remaining fund will be used for future renewal.

If you have $0 avaialable fund, please a screenshot of your payment history and masked out your personal info. We will review your payment history to determine what went on to your account and recommend for your next step.

Please note that there is no refund of the unused days of your current cycle.