topic Re: Account disabled in Get Support

Account disabled

govelasco7 — Wed, 05 Jan 2022 22:12:44 GMT

Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

Re: Account disabled

HALIMACS — Mon, 08 Feb 2021 23:46:36 GMT

Sorry, @govelasco7

After 90 days the account is permanently disabled.

I might recommend you try calling your old number to see if it's active with someone else. If it isn't, you could try re-activating with Public Mobile (you'd need a new SIM, however) and they may be able to re-initiate the old number.

Worth a shot!!!

Re: Account disabled

dabr — Fri, 12 Feb 2021 18:36:22 GMT

@govelasco7 wrote:
Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

@govelasco7 If it's been more than 90 days since suspension without payment then you've lost both account and number and will now need a new SIM/~~email~~ to activate a new account. You can use an alias of your old email for convenience though.

Re: Account disabled

Gunner123 — Mon, 08 Feb 2021 23:47:34 GMT

@govelasco7 wrote:
Hello Community,

I am trying to log into my public mobile self-serve account. However, after many attempts, I discovered my account may have been disabled.

I was abroad for about 4 months, and for this reason, I temporarily disabled my account. During my stay abroad, I did not have access to my credit card, reason for which I was not able to pay for the service.

Am I able to get my old phone number back?

This is important because I have work contacts that will call me on that number and getting a new line and inform them that I have changed phone numbers will be a nightmare. I still have the SIM card with me.

Any help will be truly appreciated

@govelasco7 hi sorry but after 90 days your account is closed permanently you will need to purchase a new sim and start over with a new email and number

Re: Account disabled

Brianking — Tue, 09 Feb 2021 04:08:55 GMT

If someone else doesn’t already have your old number you can ask for it when activate a new plan.

Re: Account disabled

Luddite — Fri, 12 Feb 2021 17:27:12 GMT

@dabr FYI: my understanding is that old account emails can now be reused to open new accounts.

Re: Account disabled

dabr — Fri, 12 Feb 2021 18:35:41 GMT

@Luddite wrote:
@dabr FYI: my understanding is that old account emails can now be reused to open new accounts.

@Luddite Thanks for that clarification. Happy to hear that policy has changed. 😊

Re: Account disabled

Leaving — Sun, 14 Feb 2021 17:31:37 GMT

PM is garbage. I advise you to switch.

Re: Account disabled

Anonymous — Sun, 14 Feb 2021 17:34:50 GMT

@Leaving : Great. Now you're going to puke all over the place because it doesn't work for you. Why is it that so many thousands of satisfied customers are going about their business using the service just fine? Go away. Leave already.

Re: Account disabled

Leaving — Sun, 14 Feb 2021 17:36:03 GMT

Lots of people are posting about problems here. Are you blind?

Re: Account disabled

Anonymous — Sun, 14 Feb 2021 19:10:51 GMT

@Leaving wrote:
Lots of people are posting about problems here. Are you blind?

@Leaving

No. Of course we see all the complaints here. That's how it works. But for the many thousands more that are not complaining...this place works fine for them. Some activate in a store and that's that. Some will do that and continue on and set up a self-serve account. Some will do that and continue on and set up a community account. Some will do that and continue on and participate and maybe even get a little reward for doing so. Like you for December that has probably been used by now and mostly for complaining about the place. Getting rewarded to complain.

Re: Account disabled

Leaving — Tue, 16 Feb 2021 18:51:59 GMT

They suck.

Re: Account disabled

stevenanto — Tue, 16 Feb 2021 19:00:18 GMT

@Leaving Very extensive vocabulary you are demonstrating today. Lets see what else comes up today.