topic Re: No service in Get Support

No service

Leslie1972 — Wed, 05 Jan 2022 22:12:26 GMT

Account is active but I have no service

Re: No service

Jb456 — Thu, 08 Oct 2020 14:00:34 GMT

Make and model of phone?

Are you brand new?

Did you port a number?

Or has service worked in the past?

In your account click " change sim card" it will show last 4 digits of sim.

Green arrow

Now take the sim out of your phone? Do the numbers match?

What have you tried ? Reboot phone? Reset network settings?

Will wait your response!

Re: No service

Mattredwingsfan — Thu, 08 Oct 2020 14:06:18 GMT

switch the SIM into another phone to see if its the phone or a SIM problem. If its the phone reset your network settings and restart your phone if it doesn't automatically do so.

If its the SIM try the lost/ stolen trick to reset your service.

From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If this fails, contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.

Good Luck & Cheers

Re: No service

Triguy — Thu, 08 Oct 2020 14:09:47 GMT

Try rebooting your phone. Also try logging into your account and mark your phone lost then wait 5 minutes and mark it found.

Re: No service

darlicious — Thu, 08 Oct 2020 14:13:30 GMT

@Leslie1972

When you check to see if your sim card matches the one in your account as suggested by @Jb456 if they do not immediately change your password and use the lost/stolen feature to suspend your service.

Re: No service

Leslie1972 — Thu, 08 Oct 2020 14:24:19 GMT

Checked the SIM card. Numbers don’t match.

how does that happen when i haven’t changed the card

Re: No service

kb_mv — Thu, 08 Oct 2020 14:29:57 GMT

@Leslie1972 wrote:
Checked the SIM card. Numbers don’t match.

how does that happen when i haven’t changed the card

@Leslie1972 Someone, somehow got into your account. Hit the Suspend Service (Under Plans/add ons tab, lost/stolen phone) button and change your password immediately. Then notify the moderators and use "Sim Swapped/Jacked" as a subject.

If you use your phone number as a password reset or 2FA you need to go to those accounts and change it. Notify banks and credit cards of potential fraud ASAP.

Re: No service

Leslie1972 — Thu, 08 Oct 2020 14:40:19 GMT

I have changed password and cancelled service.

Re: No service

LurganIeUk — Thu, 08 Oct 2020 14:43:42 GMT

@kb_mv wrote:
@Leslie1972 wrote:
Checked the SIM card. Numbers don’t match.

how does that happen when i haven’t changed the card
@Leslie1972 Someone, somehow got into your account. Hit the Suspend Service (Under Plans/add ons tab, lost/stolen phone) button and change your password immediately. Then notify the moderators and use "Sim Swapped/Jacked" as a subject.

If you use your phone number as a password reset or 2FA you need to go to those accounts and change it. Notify banks and credit cards of potential fraud ASAP.

AND CHANGE YOUR PASSWORD ON YOUR PUBLIC MOBILE "MY ACCOUNT"

Re: No service

kb_mv — Thu, 08 Oct 2020 14:45:25 GMT

@LurganIeUk wrote:
@kb_mv wrote:
@Leslie1972 wrote:
Checked the SIM card. Numbers don’t match.

how does that happen when i haven’t changed the card
@Leslie1972 Someone, somehow got into your account. Hit the Suspend Service (Under Plans/add ons tab, lost/stolen phone) button and change your password immediately. Then notify the moderators and use "Sim Swapped/Jacked" as a subject.

If you use your phone number as a password reset or 2FA you need to go to those accounts and change it. Notify banks and credit cards of potential fraud ASAP.
AND CHANGE YOUR PASSWORD ON YOUR PUBLIC MOBILE "MY ACCOUNT"

Re: No service

gpixel — Thu, 08 Oct 2020 16:41:03 GMT

@Leslie1972 February 2020 there was a data breach in the Telus family.