topic Re: Why does your ridiculous website keep screwing up? in Get Support

Why does your ridiculous website keep screwing up?

Garbanzo — Wed, 05 Jan 2022 22:12:21 GMT

Here I am, trying to register again, and the Choose phone number page, after completing all the other activation questions, returns an error message and takes me back to the start of the process. Seriously. I have never seen such a lame, dysfunctional registration process in my life.

Also, your "check elegibilty" for transferring a phone number does NOTHING when the button is pressed. What are we supposed to do at this point? just GUESS WHAT IS UP?

Seriously. Whoever wrote the user-interface or code for this website is a lunatic, not a programmer. What a piece of crap.

Re: Why does your ridiculous website keep screwing up?

Garbanzo — Mon, 08 Feb 2021 06:20:35 GMT

TRIED IT AGAIN.

GOT THE SAME STUPID, RIDICULOUS ERROR:

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

WHAT AN IDIOTIC ACTIVATION PROCESS.

Re: Why does your ridiculous website keep screwing up?

Anonymous — Mon, 08 Feb 2021 06:20:46 GMT

Maybe try clearing cache/site cookies or a different browser or use incognito/privacy mode. But now you should probably wait about an hour and try again.

If you're trying to transfer in from Telus or Koodo, you can't. You would need to set up a number first and then contact the moderators.

Re: Why does your ridiculous website keep screwing up?

Garbanzo — Mon, 08 Feb 2021 06:22:18 GMT

THIS IS NOT A BROWSER ISSUE. THIS IS YOUR ISSUE.

I AM NOT TRANSFERRING FROM KOODOO OR TELUS, IT IS FROM VIRGIN.

Re: Why does your ridiculous website keep screwing up?

Anonymous — Mon, 08 Feb 2021 06:24:54 GMT

Hey man...I'm just a fellow customer here trying to help you out a little. I agree with you. But these are some methods that have been known to work around here.

Unless you have a number from a specific area that Telus doesn't serve then you _should_ have no problem transferring the number during activation.

Re: Why does your ridiculous website keep screwing up?

Garbanzo — Mon, 08 Feb 2021 12:51:06 GMT

thanks Z10.

sorry, didn't mean to rant on you.

i've been on computers for 30+ years, and have been a web designer for 20 years. This type of activation / registration process should never be returning the kind of errors I'm getting. (1) the "check eligbility" button returns NOTHING when it is executed. No proper programming returns NOTHING when a button is pressed.

When we complete the full "transfer phone #" page, with all info included, the page STALLS, 1/4 way thru the blue "thinking" line at the top of the screen. You wait and wait and wait, and then get the same stupid answer, with NO EXPLANATION of what went wrong. This is TOTALLY LAME PROGRAMMING to return ZIP response on user input.

Re: Why does your ridiculous website keep screwing up?

Anonymous — Mon, 08 Feb 2021 06:31:43 GMT

Yup. But do you want to get activated?

I would also suggest a clean browser with no filters and add-ons and such.

Re: Why does your ridiculous website keep screwing up?

XionBunny — Mon, 08 Feb 2021 06:57:49 GMT

@Anonymous wrote:
Yup. But do you want to get activated?
I would also suggest a clean browser with no filters and add-ons and such.

Yup that's true, I had issues here with plugins I had running on chrome, so script and ad blockers will pose a huge issue with the registration page.

Re: Why does your ridiculous website keep screwing up?

BKNS27 — Mon, 08 Feb 2021 07:16:18 GMT

This is something that @RosieR might be able to help.

Re: Why does your ridiculous website keep screwing up?

popping — Mon, 08 Feb 2021 08:47:17 GMT

@Garbanzo

I agree with your comments. The activation code does not work right if you go back a page and does not handle the session state correctly. Close your browser and start over with a new session state is the only solution until PM update their code.

Welcome to PM and enjoy your saving with PM if you learn what make PM system work.

Ask if you have any question. PM community base support system is faster than calling the call center.

Re: Why does your ridiculous website keep screwing up?

hTideGnow — Mon, 08 Feb 2021 08:55:27 GMT

did you get to the point where it asked you for credit card info? If so, check if you credit card got charged.

When I was doing it, it go to that point and error out. I thought it didn't activated.. but it did and just the page not return properly

and Yes, the activation process is really bad.. I am not the only one with my issue and you are not the only one complain. So many people got stuck here and there. Given that Public Mobile is a provider that all go online and self-serve, they should have a more reliable page. Also, the website is generally slow.

Re: Why does your ridiculous website keep screwing up?

stevenanto — Mon, 08 Feb 2021 10:56:53 GMT

@Garbanzo Hi and welcome to PM, I hope it ended up working out eventually.

Yes this process is not the smoothest at PM and I had the same exact issue. Literally all you can do is just stop and retry again in an hour. that ended up working for me.

Re: Why does your ridiculous website keep screwing up?

esjliv — Mon, 08 Feb 2021 11:21:38 GMT

@Garbanzo wrote:
Here I am, trying to register again, and the Choose phone number page, after completing all the other activation questions, returns an error message and takes me back to the start of the process. Seriously. I have never seen such a lame, dysfunctional registration process in my life.

Also, your "check elegibilty" for transferring a phone number does NOTHING when the button is pressed. What are we supposed to do at this point? just GUESS WHAT IS UP?

Seriously. Whoever wrote the user-interface or code for this website is a lunatic, not a programmer. What a piece of crap.

@Garbanzo - I get it, it is very frustrating! Seems like it should be so simple and smooth; and in many cases, I believe it is. It IS a finicky website.

But, your best bet here is: clearing your browser's cache, opening a tab in incognito mode and try NOT to go back in pages during the activation process.

If you have not passed the payment section when you receive the error, it may have locked up the SIM number entered. So a 50 minute wait to clear the system (unlock the SIM) may be needed, before a re-try.

Good luck I hope it works for you !