topic Mysterious missing posts in Get Support

Mysterious missing posts

HALIMACS — Wed, 05 Jan 2022 22:12:16 GMT

Hi folks.

Have any of you wondered why your post counts, bravos, solutions have reduced in the past week or so? I believe a thread or two had been started to discuss this.

I suspect it is due to the Porting assistance number, EDITED by ShawnC, yes a Moderator has confirmed with me that they are removing posts with the Telus porting support number in it. If you find a member that is having an issue with a port it is best to send them a private message with the number. The number is being called for nonporting issues and delaying staff to actually help with porting issues as that is all they can help with

Anyone suspect this is the reason for recent drops in users numbers?

A quick search of the full phone number, and you'll find only results from about the most recent 24 hours - as I suspect the cleansing cycle occurs about every day or two.

Re: Mysterious missing posts

darlicious — Mon, 08 Feb 2021 04:31:08 GMT

@ShawnC13

Thanks for the update at least we have an explanation. Keeping the lines of communication open serves everyone best. Its not surprising that the abuse of a phone number happens when a month or more passes with 48+ hour wait times for even the most urgent of issues. A perfect example of why this happens is @Phil330 going on third time lucky support request to get the 5gb data bonus added.

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Year-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/651908#M48609

Re: Mysterious missing posts

HALIMACS — Mon, 08 Feb 2021 04:33:13 GMT

@ShawnC13

Thank you - I think there were several members wondering if and how this number ought to be used/referred.

Your clarification makes perfect sense and provides reassurance that at least the number still holds purpose.

Suggestion noted.

Re: Mysterious missing posts

ShawnC13 — Mon, 08 Feb 2021 04:38:45 GMT

@HALIMACS, @darlicious, I only got that info from a Mod as I was assisting another member. I think I recall @mimmo or maybe @Dunkman posting about it earlier

Re: Mysterious missing posts

HALIMACS — Mon, 08 Feb 2021 04:53:39 GMT

@ShawnC13 @darlicious

It's unfortunate that a private message campaign could not have been put together for the more active members of this community.

I'm pretty sure most would be diligent in keeping that number from being published in forum replies.

Re: Mysterious missing posts

ShawnC13 — Mon, 08 Feb 2021 04:56:50 GMT

@HALIMACS wrote:
@ShawnC13 @darlicious

It's unfortunate that a private message campaign could not have been put together for the more active members of this community.

I'm pretty sure most would be diligent in keeping that number from being published in forum replies.

@HALIMACS communication has never been a strong point here. There are times where even the Oracles get little or no notice of changes for us to help people as well.

Re: Mysterious missing posts

darlicious — Mon, 08 Feb 2021 05:09:05 GMT

@HALIMACS

Don't be surprised if you get a private message tomorrow morning asking you to refrain from using that number....it happened with the old porting department phone#.

@ShawnC13

This probably explains the missing bravos ( bravo anomalies)I noticed after the removal of the bravo leaderboard. I had posted the old phone # a lot and if I look I bet that coincides with my cease and desist private message.

Re: Mysterious missing posts

mimmo — Mon, 08 Feb 2021 05:18:47 GMT

@darlicious the official stance from PM (melinda) is as follows:

"You can still give the number to customers in the Community only if they have a porting related issue."

edit i was thinking it might be better to send private messages with the tel number but then the poster might get 5-10 people with same idea. posting in community i think is the easier way. if mods want to delete the number afterwards no problem

Re: Mysterious missing posts

darlicious — Mon, 08 Feb 2021 05:35:39 GMT

@mimmo

The problem with that is they are deleting whole threads including statistical post/bravo/solution counts. When they should be just editing out the phone #. Pretty unfair for the recipient of the solution especially if its a member that doesn't earn very many solutions.

Re: Mysterious missing posts

hTideGnow — Mon, 08 Feb 2021 09:04:50 GMT

What is so secret about the Porting number? It was useful and needed. They rather hide the number and upset new customers and have them cancel the service altogether?

There was the official post from PM around 2 weeks ago about new activation and porting. I thought I see the porting number there, too. But that post was taken down for whatever reason

Re: Mysterious missing posts

esjliv — Mon, 08 Feb 2021 11:10:10 GMT

@HALIMACS wrote:
Hi folks.

Have any of you wondered why your post counts, bravos, solutions have reduced in the past week or so? I believe a thread or two had been started to discuss this.

I suspect it is due to the Porting assistance number, EDITED by ShawnC, yes a Moderator has confirmed with me that they are removing posts with the Telus porting support number in it. If you find a member that is having an issue with a port it is best to send them a private message with the number. The number is being called for nonporting issues and delaying staff to actually help with porting issues as that is all they can help with

Anyone suspect this is the reason for recent drops in users numbers?

A quick search of the full phone number, and you'll find only results from about the most recent 24 hours - as I suspect the cleansing cycle occurs about every day or two.

@HALIMACS - this make perfect sense to me of the occurences in the last week.

I get that Public Mobile does not want that porting number to be given out frivolously. But if that is the best way to help the current user, I think that is the best advice, no?

As @mimmo said, we could private message these users, but that may inundate their Private Inbox and the thread will become broken,which could even cause the member more frustrations.

So Public Mobile may just need to clean up areas where that number exists once in a while.

But really, isn't there something they can to 'edit' the info. instead of remove it completely.

Find an Replace perhaps? Like, leave the thread and posts, but the post holding the phone number, edit the info. with other info. that may help, such as "post has been edited for "blah blah blah" reasons; then maybe add the Moderator_Team/SIMbot link" for further inquiries if others have the same issues happening?