topic Re: Billed multiple time during signup process in Get Support

Billed multiple time during signup process

scardinal3 — Wed, 05 Jan 2022 22:12:12 GMT

Hello,

I have been billed at least 2 additional times while having signup issues... the payment went in each time I unsuccessfully tried to sign up. 3 times... on 2 different credit cards.

I thought my CC was the issue.

The signup issue got resolved ... by I have been overcharged (it shows Koodo as well on my CC?)...

Can anyone see the charges and fix that please? What do you need from me?

thanks,

Sylvain

Re: Billed multiple time during signup process

JoyLuck — Thu, 08 Oct 2020 00:42:29 GMT

@scardinal3

If your extra charges are from PM contact the moderators. You will have to contact Koodo about their charges.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Billed multiple time during signup process

Anonymous — Thu, 08 Oct 2020 00:41:54 GMT

@scardinal3

Are the excess payments showing in your Available Funds?

Re: Billed multiple time during signup process

scardinal3 — Thu, 08 Oct 2020 00:44:18 GMT

No!... I think because the payment went in because of a system flaw during sign up PRIOR to account creation...

Re: Billed multiple time during signup process

scardinal3 — Thu, 08 Oct 2020 00:46:07 GMT

HI,

thanks,

You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks

Re: Billed multiple time during signup process

popping — Thu, 08 Oct 2020 00:49:41 GMT

@scardinal3

PM server with not activate your SIM card again after it was activated during the first activation attempt. You can wait for a few days to determine whether one of the pending charging is dropped or not before creating a support ticket.

But you can create a ticket now, if you want, to find out from moderator the amount charged.

Re: Billed multiple time during signup process

cellphoneuser1 — Thu, 08 Oct 2020 00:50:40 GMT

@scardinal3 wrote:
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks

both working here

Re: Billed multiple time during signup process

Anonymous — Thu, 08 Oct 2020 00:51:39 GMT

@cellphoneuser1 wrote:
@scardinal3 wrote:
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks
both working here

We don't know if JoyLuck fixed it. They worked for me too.

Re: Billed multiple time during signup process

scardinal3 — Thu, 08 Oct 2020 01:18:45 GMT

Hello,

Process didn't go that far... during sign up... one of the first item to proceed with (I presume...having a SW background myself) is the payment...if it fails... nothing goes further... in my case... the process failed BUT it wasn't because of payment issue... Payment request went in BUT the PORT OVER request for the number prevented it from completed and the whole process failed.

With my experience, I can flag that as an unknown bug. One of those use cases that get never tested. Well, it happened to me ;).

thanks,

Re: Billed multiple time during signup process

RosieR — Thu, 08 Oct 2020 01:23:40 GMT

@scardinal3 wrote:
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks

Hi @scardinal3 the first link which takes you to Public Mobile chatbot SIMon is correct but it takes you first to this page.....

all you have to do is click "Ignore". Cheers!

Re: Billed multiple time during signup process

cellphoneuser1 — Thu, 08 Oct 2020 01:30:19 GMT

@RosieR wrote:
@scardinal3 wrote:
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks
Hi @scardinal3 the first link which takes you to Public Mobile chatbot SIMon is correct but it takes you first to this page.....

all you have to do is click "Ignore". Cheers!

That's something to do with the web brower and security settings. Mine doesn't do that. It thinks that the .ada.support is a trick.

Re: Billed multiple time during signup process

RosieR — Thu, 08 Oct 2020 01:37:26 GMT

@cellphoneuser1 I stopped using that link because of that white page. I also thought the link was faulty. lol thanks for letting me know. I use chrome.

Re: Billed multiple time during signup process

JoyLuck — Thu, 08 Oct 2020 03:42:46 GMT

@Anonymous wrote:
@cellphoneuser1 wrote:
@scardinal3 wrote:
HI,
thanks,
You know there is a typo in the first "here" link you sent... the URL is not ok.

thanks
both working here
We don't know if JoyLuck fixed it. They worked for me too.

No, I did not change that link. I have noticed that on a desktop computer I have, when using chrome in incognito a warning page comes up and you have to choose ignore to get to the chatbot page. I am not sure why that happens and whether it is related to anti virus software I have installed. When using my iPad with chrome/safari, I have no issues at all with that link. That link was copied straight from PM.

Re: Billed multiple time during signup process

geopublic — Thu, 08 Oct 2020 04:05:58 GMT

@scardinal3 if those charges are not holding charges then that is pretty messed up. Hopefully you get your issue resolved by the moderator team.