topic credit card over charged in Get Support

credit card over charged

reiannrichh — Wed, 05 Jan 2022 22:12:05 GMT

I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here? help

Re: credit card over charged

Anonymous — Wed, 07 Oct 2020 23:34:45 GMT

@reiannrichh wrote:
I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here? help

Subtract the taxes from your credit card charges. Go into each account and check the Payment history for any of those amounts and check them off. Then come back with the other charges in the Payment history and the Available Funds for those.

Re: credit card over charged

esjliv — Wed, 07 Oct 2020 23:42:48 GMT

Hi @reiannrichh ,

Do you know what the 3 charges should be? Are you able to log into each self serve account and check the payment history?

5 charges do not sound correct, unless you have some add-ons on one or two of the accounts.

Is this the case?

Re: credit card over charged

cellphoneuser1 — Wed, 07 Oct 2020 23:43:28 GMT

@reiannrichh wrote:
I set up 3 phones with autopay and 5 charges were taken off my credit card. Really having issues trying to get this corrected. Any suggestions here? help

What were the charge amounts? Could some of the charges be for sim cards?

Re: credit card over charged

popping — Wed, 07 Oct 2020 23:48:48 GMT

@reiannrichh

Login your accounts and check whether there is any extra payment showing as available fund. If yes, keep the fund in your account, the available fund will be used in your next renewal.

Wait until your credit card charge changed from pending to posted and there is no extra fund in your accounts. Create a support ticket to ask moderator to add the extra charge to your account as available fund. PM refund take over 30 days. It is faster to use the excess charge on your next renewal date.

https://publicmobile.ca.ada.support/chat/

There is sales tax charge when fund goes into your PM account.

Re: credit card over charged

gpixel — Thu, 08 Oct 2020 00:24:10 GMT

@reiannrichh just making sure you know that when you first activate an account you are already charged for the plan you choose. some people don't know this and then pay for the plan again after the activation.